12/12/2012Neutz Brothers Car's Truck's
Recently my wife and I decided we needed to upgrade our vehicle to something newer and more comfortable than what we were driving. Neither of us had bought a vehicle in quite some time so like any other purchasing decision we took to the internet and began our search on both cars.com and autotrader.com. After weeks of looking at models that we thought were right for us we decided to visit a few dealerships to see what suited us best. We dealt with 2 dealerships and test drove several cars before we decided what it was that we wanted. We found what we thought was a good deal and made a fair offer but the dealer refused to lower the final cost by $400.00 on a $20,000.00 offer. That's a 2% difference. After that we intensified our search and found that even at $20,000.00 the car we wanted wasn't the best deal. Years ago I had done business with Roy Neutz when we needed vehicles for our company so after daily internet searching and disappointing results with dealerships we decided to give him a call. We called on a Monday and told Roy what we were looking for and how much we wanted to spend. He didn't have what we wanted on his lot but it so happened that he was going to an auction the next day and there were two cars that met our criteria. Roy called me the next morning while he was at the auction to let me know that he didn't like one of the cars but the other one looked good. He gave me all of the details about the car, mileage, previous owner history, color, etc. while he was inspecting it. My wife specifically wanted a non-smoking car so Roy told us it even passed the smell test. As luck would have it he was able to buy the car for the right price, bring it back to Louisville, thoroughly inspect it, prep it and have it ready for us to test drive by that Saturday. It was exactly what we wanted and well within our budget to we returned on Monday and purchased the car. It was like having our own personal car shopper. The whole experience was pleasant, easy and straight forward. Afterwards I knew we got a good deal but was curious as to how good so I got back online and looked for the same car with the same features and mileage that we had bought. Depending upon who had it for sale we saved anywhere from $1500 to $3500. It feels good when you know you made the right choice on such an important purchase for your family. The next time we need to upgrade our first and only choice will be Neutz Brothers.
I don't understand all the negative reviews. I've had nothing but good things from the people of Cobra Motors and they've gone above and beyond what any used car dealership would do. Their prices are more than fair and yes some cars may not be perfect but the prices and honesty about them is always good. I've been checking out cars there for years and just purchased one there this week. It did have hail damage but was in great mechanical shape. The price was very reasonable considering the damage and they even agreed to fix a part of the hail damage with my purchase. another thing they didn't have to do, was the car I purchased did not have a radio. It came that way from the auction. The owner Omar said he would look in their storage warehouse and pull one from another car that had an AUX input and mp3 capabilities as that's what I was looking for. He also told me if he could not find one that very day, he would pay for half the cost of any radio I picked out from a store. I don't know about you, but that's a good deal and something he was not required to do. Having received an already good deal on the car, he set me up with a new radio, and added in a free oil change as well. If you just sit down and talk with them, you'll come to understand they're good people running a business. They're here to help, and they do go above and beyond what they're required to do. I was present on their lot when another woman had something come up and they agreed to cover all costs to fix her issue months after she had purchased it, something they were not required to do but they are here to help. If that angry poster below me would have contacted them regarding their issue, which they didn't.. Omar would have accommodated them as well. Instead they wait months after the issue and do not go to them for assistance.I've had nothing but good things to say about the people of Cobra Motors. They've done everything they can to help me, answer any questions, cover any issues I had, etc. They're very understanding people and happy to help. They are a used car lot and do get some of their inventory from auction, so of course there may be some vehicles that aren't 100%, but you're going to get a great deal and if something comes up, it never hurts to contact them for assistance.
Last June I called ahead to make an appointment to test drive a Volt. I'd already decided to buy a Chevy Volt at some point & wanted a test drive to complement what I'd learned on You Tube.I may have arrived a few minutes early but there wasn't a crowd in the lobby so I was a bit discouraged to need to wait. This was the only downside to my visit and the reason professionalism only gets four stars. Still, the salesman who greeted me was friendly, outgoing, knowledgeable and extremely helpful.Dan took me on the usual test drive - local and lightly traveled local streets. When I go back to buy I'm going to take the Volt on the expressway for a little better feel.Dan gave me as detailed an answer as I could have wanted to every question I asked. I said what I really wanted was the blue Volt I had "built & priced" online. Dan walked to the back lot and shortly returned driving a blue Volt.Dan and I continued to exchange information over the next few days including two lease offers he had gotten from the financial department. One for each of two different mileage quotes. I wasn't interested in a lease and told Dan I needed to work on my down payment.I never felt as though Dan was a salesman, there was no pressure, he was very willing to go the extra mile. I am close to the down payment I have been working toward - paying cash for the full price. And I will be contacting Dan when it comes time to buy.
I ended up purchasing a new car, a 2015 Ford Escape. I really, really enjoy this SUV! It came with a few neat things most people don't need when they buy a car, but for a really low monthly payment and some warranties still left on the vehicle, I believe I got a pretty good deal. I feel like I could have gotten a better one if I waited a day and left the salesman and financial guys work a little harder to get a better price, but for a 2015, a $204 car payment is pretty low.David Reed is probably the best car salesman I've ever had to deal with, and unfortunately, there have been many. He actually seemed like he wanted to help me out and offered additional assistance after the actual sale. He's been there for 21 years, and I recommend him, especially if you see something a little above your budget.
We bought a 2012 Honda Accord with a rebuilt title (water) in January, 2013. I never would have imagined that we would have bought a car with a rebuilt title. But, Omer and his brother and his crew won us over. The car fit our needs perfectly. But more importantly, Omer was so open, honest, straight-talking, etc., he made us totally comfortable in making this purchase. He encouraged us to NOT buy the extended warranty on the car. He said, "I'll sell you the warranty, if you really want it. But, you'd be wasting your money. You don't need it with this car." I will need to buy another car within the next year or so. When that time comes, I will contact Omer at Cobra Motors.