Best 30 Swimming Pools in Longwood, FL with Reviews -
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By: Meg R.
Pool Works
I have been contacting this business since August of 2016 to attempt to get some work done on my commercial pool. Each phone call has been met with a pleasant individual answering the phone promising me a call back and then NOTHING! I call back again..and once again stalled and offered a call back. Even after saying to the representative that if there is a problem with my request, please let me know, I am told I will get a call back. Now...after months of trying to get some answers I am flippantly told we don't do work in Lake County.What a waste of my time. The only reason I had called them was that I had worked with them at several other properties in the past. All it would have taken is to tell me they don't work in Lake County.This is just a very unprofessional way to do business. I have recommended them in the past to others and will not do so again. They don't care anyway!
By: Stanley L.
Blue Horizons Pools & Spas Inc
My first interaction with Blue Horizons (BH) was with Marty Olson, the VP and sales man. After I accepted the estimate,Marty come to my house to help me select pavers, paver style, tiles and Diamond Brite finishes.His patience was much appreciated. And the finished job is stunning and I smile every time I see it.BH has experts for each part of the project. Anthony and Kevin came to do the demolition. They spent a lot of time prepping intakes and returns before they started with the jack hammers.Mike was next to install the tile. Rogerio came to install the bull nose pavers and the deck drain. With the deck drain we ran into a problem with pool pump plumbing in the way. After the Diamond Bright was installed, Kevin #2 came to do final cleaning sand off the pavers, taking the tape off the deck drain and adding pool chemicals on a Friday, and then he was back again on Monday, Wednesday and Friday of the next week.
By: gary_larsen
Blue Horizons Pools & Spas Inc
We are really sorry this customer feels this way about our company. It is our desire to be complete in our work and communication with our customer. Our service technician, who has been with our company for over ten years, repaired several leaks at the pool equipment and unclogged the skimmer line of leaves which was due to the pool having an over abundance of leaves and the pool cleaner trying to pick up too many leaves at once. After the repairs were made our service technician showed the customer the repair and also instructed the customer to first remove the leaves with a leaf vacuum rather than running the pool cleaner which could possibl clog the line again. After approximately nine days the customer called the office and was given suggestions to unclog cleaner, three days later customer contacted us again and was put on our repair schedule. The customer chose to run the cleaner and as a result the line was clogged again. This is why it resulted in another service call as instruction and warnings were not heeded.

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