Taylor Medical Center
Physicians & Surgeons
1761 W Loop 281, Longview, TX 75604
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- Edited: 07/06/2017
Horrible experience. If you are really in severe, go somewhere else! I went there a few weeks ago at 7:00 pm on a Friday because I had a bad gout attack in my foot. They thought I was faking it to get vicodin! The Nurse Practitioner named Tia had an attitude with me as soon as she walked in. She didn't even look at my good foot to compare with the swollen and hot bad foot, and looked at my bad foot for only 3 or 4 seconds. She offered a steroid shot. I said let me have it, but what about my excruciating pain? She She said, "Vicoden is out. You aren't getting it, it's now class 2 or 3 or something like that. The red haired punk medical student that was with her laughed when I said that if you could have this in your foot, it would help you understand and be a better doctor one day. So she offers to write a prescription for ultram. We got to the pharmacy 30 minutes later and it had not even been called in. The pharmacist called back up there and got the prescription. I was so mad. While waiting, I called the Taylor clinic to ask who was in charge, and the guy who answered said "I am." I told him it's not acceptable, they were not busy, 30 minutes and it still wasn't called it. He then LIED to me saying, "..oh no, I called and personally spoke to the pharmacist myself." Yes, schmuck, you spoke to him after he called you looking for the prescription! I have a CHOICE. So I CHOOSE to NEVER STEP foot in there again. If you are really hurting, I suggest going to the ER or drive to Tyler.
If I could give a lower score I would. On 2 separate occasions I have taken my kids in for sinus problems when their regular doctor could not get them in that day. We waited over an hour in the exam room after they ran a strep test. I had to go out and ask if they had forgotten about us. They said on both occasions they test was positive. Both times my kids got worse and I had to go back and see our regular doctor to get something that would help. I gave them a second chance but there will NOT be a third. UGH! So disappointed.
Horrible! Worst service in town. I wouldn't recommend this place to anyone. Too slow, kind of rude, and they don't even test you for anything.
Got right in and the wiring room was full. I was very pleased with the professional service they gave to my daughter. I will come back.
They do not take into consideration the financial difficulties of their patients and, apparently, use already opened dressing supplies on multiple patients. After lancing a cyst on my son-in-law's neck, they required he come back into the clinic daily for wound packing. My daughter asked if her family members, who are nurses, could pack the wound for him. Initially, they refused. My daughter and SIL have limited income ans no reliable transportation. They have to borrow a vehicle to get to Longview. They also work alternating shifts. My SIL does not drive. I went with them to their 3rd visit and explained that there are multiple nurses in the family who can change the dressing and requested they send dressing supplies home with him so he could have someone change the dressing at home. The doctor or nurse practitioner (no name tag) refused. He said if they couldn't come in every day and wanted to change it at home to only change it every other day, buy the supplies themselves, and come back in 4 days. When I asked what would be done with the supplies opened and used on my SIL (certainly charged to insurance) he indicated that it (the packing strip) would be used again, on a different patient. He became angry and kicked the biohazard container when I pressed the issue of whether or not the supplies were being charged to the insurance company and questioned the practice of reusing the packing strip on a different patient. If you can avoid this place at all, DO SO!
I recently went in severely ill-- I've never been so sick in my entire life. The PA said it was the flu and/or stomach bug and sent me home with a drs excuse for two days. On day three, I was still severely ill, so I called the clinic. I explained that my note was for two days off work and I was still very sick. I asked if I should come back in, and the clerk said that she "couldn't tell me what to do; it doesn't matter, its up to you. The flu lasts as long as you have symptoms, so you might as well wait it out."
So I did. I returned a few days later, asking if they would extend my excuse so that I can get paid for sick leave. The receptionist said that whoever told me not to come in was wrong, and the providers won't extend my excuse.
I explained to her that its not MY fault that the girl I spoke with on the phone was misinformed and I cannot get paid sick time without a note for the days. She said that they ONLY give notes for TWO days at a time... For the flu? Ridiculous. No one gets over the flu in two days. I guess that's a way to ensure that you keep coming back every two days for the same illness-- more $$ for them.
Very slow. Employees couldn't stop eating French frys long enough to work
My wife went her with a broken leg. After sitting for 2 hours, they did an X-ray to confirm her leg was broke. She was given a prescription for pain meds and told someone would call her to schedule a follow-up to get a cast for her leg in 2-weeks.
No crutches, no cast, just a prescription and sent her out.
It has been 2-weeks today, and I had to call about her appointment. "Oh, we're so sorry. I see it right here. We'll get her in right away. Can I call you back at this number?"
So, I'm waiting on this phone call, but still they really dropped the ball.
Why would you send someone with a broken leg away without a cast? The Good Shepherd website on their Taylor Medical center even says, "We now offer Orthodirect to fast track orthopaedic injuries."
I'm sure there was a good reason. Someone probably had a birthday going on, and the physicians wanted to get back soon so to get a piece of cake before it was all gone.
You pay to sit for two hours for five min with dr or PA.
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