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By: brickchick1
They have good prices and a large selection of items. But good luck if you ever need help with something. We needed a few large items and could not find a flat bed cart. We asked and were told they were "around the store, here and there. We don't keep them in any particular spot". We were told someone would bring one to us. We waited about 10 minutes and asked again. Waited another 10 minutes... Never got one. Then, an item we wanted was out of stock on the shelf. We asked the cashier if we could get a rain check. She said she would have to check to see if they had anymore in the back. She rang a little bell and waited for someone to come over. That person then paged someone in the hardware dept. to come up to the register. Waited around for another 10 min. and no one showed. We asked again. This time she called someone and then told us he would be right over. No one ever showed.Why don't the cashiers have phones that they can pick up and call? Every one of those cashiers were ringing those stupid bells and waiting for the one front end manager to come help them. And why can't the customer service desk simply look up inventory on their computer and be able to issue a rain check? (We also tried getting help from them) Not a single one of those workers followed up with us to see if we had been helped yet. I seen the "front end manager" look at us a few times but never bothered to check on us. Also did not like the fact that we had to bag our own items. They will unload the cart for you, but not bag anything. Also don't like the fact that they have about 6-8 different sale papers every week or two. Why not just put everything in one paper?
By: Tony B.
Infinity Homes
RinoWe built our first Custom Home in 2016 with Infinity on a challenging lot. Rino and his amazing Team walked us through every step. My wife and I felt comfortable knowing that each contractor was experienced and a specialist in his field. They gave my wife every detail she could dream of from crown molding to wainscoting to our custom floor to her dream kitchen. The Infinity design specialist allowed us to upgrade every detail we wanted. We liked that Infinity did not stick us to only a small menu of choices like other builders. Rino's staff are the most knowledgeable and professional experts in the industry. From the selection process, to the electrical and lighting walk through to the 1 month and 1 year warranty process, Infinity made sure we received each and every detail we requested. Infinity experts also made suggestions to ensure the end product would be even better than we imagined. The Superintendent of our job showed us how he sealed every seam in our house and that Infinity uses high end insulation and Anderson windows to make sure our house is energy efficient. In fact our new home is almost double the size of our previous home but our heating bills are less. Even the City Inspector pointed out the integrity and fine craftsmanship of the retaining wall and the engineered backyard Infinity designed and built.Infinity Homes is one of the fastest growing builders in Michigan because they build solid homes using the best materials and expert contractors.Building a custom home is challenging, but the Infinity Team made it easy to build our Dream Home. Thank you Rino
By: Lori S.
in reguards to last review... thats because they treat employes Terrible... there is NO where to put coats NO where to put Lunches Sch pt time employees for 7 hrs with 1 _ 10 min break, then work them 9 to 91/2 hrs withoout another break, no refridgerator , No lockers... All closers are sch till 10 and get out out 11:30 12pm,with NO ot pay because part time... The turnover in Livonia has been 80% since opening Including management! Treat employees right and you will have better employees store is nice clean,but not good to work for
By: kmouse1
Great Lakes Ace Hardware
Employees eager to help customers find the things they need for home improvements. Very clean store. Cashiers are very nice. Pleasant experience with everyone who works here.
By: Ron S.
Nice store with good selection of home improvement supplies. Like most other big box stores it is sometimes difficult to get personalized service,
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By: Kyle W.
Always a joy, they always have what I need at a good price. They also have other odds and ends things I may need
By: Ron S.
Great Lakes Ace Hardware
When i need something quick for around the house this is where I go. Nice, clean and recently remodeled store

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