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02/12/2013
By: williamluckybowden
Lucky Towing & Recovery
As the owner of Lucky's Towing and Recovery I would like to clear this up. I would love to make this customer happy if they would let me know who they are. This person has used a fake name on many many sites trying to hurt my business. I have older model trucks because I'm a newer company. This part is true, but they are clean and very well maintianed. I would never be rude to a customer. That would be bad business. I try to make everyone of my customers happy. Everyone knows some people you can't make happy no matter how hard you try you just can't make everyone happy. I am willing to try though. If the person who left this bad remark would please contact me at 501-888-8697 I would love to clear this up. If I ever wrong a customer I would ask them to contact me to make it better rather than slander my name. As you read my reveiws please keep in mind I am more than willing to go out of my way to do what I can to make your exsperiance enjoyiable. If you will take a moment to read the rest of the reveiws you will see that I am not a company thats about the dollar. Keep in mind I do have to charge to stay in business, but my heart is in helping people. I work for the Little Rock Fire Department full time. I lead a life of serving people. I went in business to help the people other wrecker services take an advantiage of. Everyone needs a little help from time to time and I am willing to do what it takes to help even if I don't make a profit. As you can see on my other reveiws I do perform a wonderful service for one of the cheapest prices in town. thank for your time Harris.Coy I would never give a price to a customer and change it unless the info given to me is false. Examples are winch outs if you tell me you are 2 foot off the road and it turns out to be 60 them the price would change. I never touch a car with out the customer knowing up front. I also work with payments to help people if the price is more than they can handle at the time. When I'm called to tow a car I tow it and the customer signs a ticket. If the is taking a car faulsly then I don't know what to do to make it better. My price as of rite now is 70.00 for towing in the Little Rock City limits. This includes tax. It doesn't matter if it's going next door or from on side to the other. This is a standard tow. If a car is in a parking deck, needs skates, is involved in a wreck with clean up and/or wait time, winching, or a ball joint out then prices will change acording to the problem and equipment I need. It is good to let a dispatcher know everything that's going on. Don't call and say I need a tow and your really 100ft in a feild. This happens all the time and when we arrive you will know the price of a tow. This isn't the price to winch you out then tow you. I love helping people and I even work eith you on pricing I'm not here to milk you out of money, but I am here to make money not loose it. Every minute we are on a scene cost and it has to be charged for according to what it is and how long it takes. Fuel, insurance, maintiance, labor, and wear and tear on the trucks cost. If it breaks it has to be fixed and this is why prices are what they are. So please keep in mind if you call for a tow make sure you tell the dispatcher of what ever company you use what is really going on.
04/21/2014
By: kami85
West End Garage Inc
My new favorite garage!!! Everyone was very friendly, professional and the shop and lobby were very clean. I took my motor home in for an oil and filter(s) change. Keith went through a very thorough checklist in examining my motor home in getting it ready for the road. He called me with the total price before doing the oil & filter changes. He put new wiper blades on for me and recommended one thing that I may want to look at down the road at some point. He was very reasonably priced and fixed only what I asked him too. Many other garages will recommend other "fixes" to increase the repair costs, but West End Garage did not. Very high class & reputable people here that you can easily trust and I am very happy that I discovered them. I highly recommend them.
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05/05/2017
By: Shala O.
Hillcrest German Auto
I took my 328i to this shop in November 2016 for a starter replacement. Paul was really nice and they replaced my starter. When I got my car back though, my check engine light was on. I called Paul to tell him the problem and he said he would check it out. He called me to tell me my engine heat sensor needed to be replaced and gave me a price around $200 plus. I didn't believe this at all. Long story short, I took my car to the BMW dealer regarding the check engine light and they told me my engine heat sensor was unplugged and that was what was causing my check engine light. I don't believe Paul would do something like this but someone in his shop is ripping people off and I almost became a victim too.
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03/11/2015
By: John W.
Crain Collision Center-Little Rock
Incredibly impressed. Bobby Bennings handled my service. I am very picky and I told him so. He took the time to take me to the shop and explain how they keep their paint areas dust free. He explained how they don't tape off areas, they remove parts and paint them separately. He caught that I named my vehicle (Bucko for those who might want to know) and referred to the same with every communication... and yes, they stayed in contact via email/txt even including pictures of the progress. The finished product was of superb quality and all work was done promptly and on time as promised. They even cleaned up the vehicle afterwards (my mess too). Top notch, absolutely no complaints
08/16/2017
By: J. a. B.
Dru's Mobile Auto Repair
I was driving alone with my children, from Colorado to South Carolina, with my three children and the car would not start in Little Rock. I called our roadside service company (Allstate) and they were just going to tow the car. As I imagined the time it would take to get the car looked at in a shop, I called Dru's number. He arrived right away, even dealing with a car in a parking garage, and determined it was the alternator. He got us a replacement, installed it, and we were on our way before any of our loved ones keeping tabs on our journey even noticed. I can't imagine any service better than something that enables that. Thank you so much, Dru!
01/09/2013
By: janisewolfe
West End Garage Inc
You can trust these guys. A car melt down was my worst nightmare as I work in a different location each day, yet it happened right before the holidays and the snow/ice storm. Based on good ratings and a good review, we called West End Garage. They arranged for a towing service to get my van to their location, simply added the (very fair) cost to my bill, and got to work on diagnostics. They called with the results and said they'd call if more work would be needed. That was yesterday morning. This afternoon the van was up and running and the final bill was less than their estimate. I'd say we've found our "go to" garage.
06/17/2011
By: missydawn31
Landmark Tire & Auto Service Inc
06/2011I used this repair shop to replace the radiator in my durango when it burst. They were able to replace it the same day I took it in and even tho it took longer to do the repair then estimated they didn't charge me for the extra labor hours. I will definitely continue to take my truck there for all future repairs. I returned to this shop today 02/24/2012 to have the compressor for my AC replaced. Estimate was spot on for accuracy. Great service and once again definitely trustworthy. Will continue to return for future repairs.
02/17/2013
By: lostoffaith
Jai's European Auto Repair
Took my car there twice,they temporarily fixed a leak that exceeded the thirty day time warranty so I had to chalk it up. The second time I went to them thinking they would do a better job on this minor problem,I ended up having to take it back to them three more times just for them to get it right. During the second problem when I took my car to them with in the thirty day period they didn't honor the warranty by charging me to fix a problem they didn't fix the first time. I'm better off going to the dealership.
02/07/2017
By: Michelle D.
Dru's Mobile Auto Repair
We had mechanical problems while driving through Little Rock. This guy went to our location outside an Auto Zone at 7:30pm! My husband had done some of the work already, but Dru checked us out with his computer, cleared codes and got us back on the road. He said to call him back after 10 miles or so if we had any more problems. To top it off, the charge was incredibly reasonable, especially considering we were just driving through. He could have taken advantage, but turned out to be an angel. Thanks!
04/22/2014
By: kimberly.averitt.9
Lucky Towing & Recovery
My husband and I own our own business. We have to use a tow truck quite often we never use anyone but Lucky's. We have never had one problem with any of the drivers William Bowden is a great guy he always goes out of his way to help anyone he can. And whoever is leaving these bad reviews has never used Lucky's towing because if they had that would make them a liar and I'm sure they are just mistaken about who they used. Anyways I will never use anyone else, we love you guys keep up the great work.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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