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12/09/2016
By: Jane S.
Earl B. Feiden Appliance
When the time had come to upgrade our kitchen appliances, we relied on our past experience purchasing from Earl B. Feiden. Their prices were competitive and their installation and service was always reliable. We had an enjoyable and quick purchase experience in their Latham show room, followed by a short delivery schedule with full installation.Within a week, however, we experienced performance e issues with two items. We are emailed our concerns and visited the store to follow-up. Within minutes we were engaged by senior staff and they immediately laid out corrective actions and alternative options that would hopefully satisfy our expectations. There was not a hint of confrontation and their sole objective was to assure that our satisfaction after the sale would be preserved.This girl s a family-run bylines and they understand the principles of Customer Satisfaction. Reputation of s everything ... They Really Get It.

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