09/18/2014Desert Wireless iPhone Repair
So my laptop took a dive off my lap and onto the floor and as my luck usually is, the LCD shattered. I was in a panic because I use this particular laptop for work and my boss was going to likely come unglued at my unplanned vacation time. So, I called Desert. You will not be making a mistake if you do the same thing.I first spoke with the ultra polite, Tony. He was as helpful as he could be, but needed me to talk to the fabulous get-it-done, Carl. So, I did. And, boy was I lucky to have found these guys.I also needed another screen fixed (apparently I have a problem with this stuff), but it was just the glass and not the LCD. Spoke with Carl and he promised I'd have the broken LCD fixed by Wednesday (this was on a Sunday). I told him the second would just be a backup so no worries on getting that back at the same time. He told me that because I had two computers he'd give me a discount. Sweet!Dropped them off in great hands and got a call from Carl on Tuesday saying that it would be Thursday instead of Wednesday. Naturally I melted down. Carl was on it saying he'd fix everything and he did! I had BOTH laptops back on Thursday good as new!I love this place and am planning on taking all of my computers here!
I wanted to take the time to acknowledge a few people at the Verizon store on Tropical Pkwy in Centennial Hills. First of all, I went in for an upgrade and dealt with Danielle. She was so knowledgeable to the point that I as an IT guy felt like I was back in school. She really has managerial potential in my book. She spent a whole lot of time with me as I ask a ton of questions. So props to you Danielle on a job well done. Now to the General Manager Michael Raimondo. Mr. Raimondo also spent a bit of time with me as I like to deal with the higher ups whenever I have some important questions that only managers can answer regarding exceptions. He really took care of me with great customer service, and I am very appreciative to him for that. I know how busy they were, but I am kind of selfish when it comes to my phone and the accessories I purchase. So props to the both of you for a job well done. If I could only take this store and employees back to Los Angeles with me……By the way the store is huge and has an impressive display of phones and accessories, very clean and well run. I have been to these stores before and it felt like the DMV. Keep up the great work!!!Sincerely,Kenny P.
09/28/2014Desert Wireless iPhone Repair
I looked all over town to try and find the cheapest place to fix my iPhone 4, because I have an upgrade in a few months and didn't want to spend a lot but my screen was cracked and it really irritated me. I found on yelp the desert wireless coupon where I spent $35 for $55 worth of repairs. The iPhone 4 screen was $50 to repair, and the people in there were so nice and genuine. Bon took care of me, and since I was the first customer of the day he threw in a complimentary button for my iPhone. I got to Desert Wireless at 9:10am, and was out of there by 9:45am. I was having trouble "checking in" from Yelp to receive my iPhone case, and they threw it in there for free without even checking in, and let me choose any one I wanted. I would recommend them to anybody, because of their friendly, helpful, quick staff. Thank you Desert Wireless, especially Bon and Carl!
10/01/2014Desert Wireless iPhone Repair
This place was wonderful, I came in just before 6 on Friday, and was able to get out by 6:30 with a brand new screen for my 4s for a cool $38 with the Yelp deal (they honored the discount without having to purchase the deal). The waiting lobby was pretty comfortable, and there was free wifi so bring another device to make the wait a little less painful. The staff was great, very nice. Others mentioned getting a free case, or free screen cover- I didn't, but I'm sure had I asked they would have offered. I was way too excited to get my phone back at such a great price that I was already dancing out of the office. This place was a little difficult to find, but only because I'm a but of a skeptic. When maps tells you that it's on the Tropicana and N. Tamarus, trust it. Park on the eastern-most side, and take the stairs to the second floor. Good luck!