First of all, the good: the reception staff are friendly and helpful. I couldn't have asked for more from them. Furthermore, the nurse who took my vitals - a European lady whose name I forget - was fantastic on both visits. She was professional, knowledgeable, friendly and had a great manner. Unfortunately the M.D. I was there to see, Dr. Debelen, did not even come close to matching the level of service that his staff provided. Indeed he offered a shockingly low level of service. Here is a summary of my two visits:1) I was referred to Dr. Debelen by a local hospital, having undergone a non-surgical procedure there. At the hospital, the resulting wound had of course been thoroughly dressed. Obviously, in order for Dr. Debelen to examine the wound, I had to remove the dressing. I duly did so, and he examined the wound. He advised me to return in a week if there was no improvement. He then concluded the presentation - while the dressing was half attached and still needing fixing. He left the room. I wondered if I had made a mistake, and that he was going to return in order to apply a new dressing, or at least fix the one I had ripped off. I waited. And waited. Sure enough, it really was over, so I had to go and look for him in the corridors, to ask him to help me with the dressing (I had not brought any medical supplies with me, and the adhesive no longer stuck). He asked a nurse to give me some tape. This gave the impression of a doctor who doesn't care much for his patients, something I am not used to.2) Dr. Debelen did not strike me as being very knowledgeable during my first visit and my expectations were low for visit No.2, but he somehow managed to fall below what I would term a basic level of care: before the hospital visit mentioned above, I had been prescribed anti-biotics, which had caused an allergic reaction. The hospital had then prescribed penicillin, but it hadn't had the desired effect - the wound was not healing sufficiently. I sat on a regular chair in Dr. Debelen's office . Instead of going and getting another chair and sitting down next to me, Dr. Debelen sprawled out across the patient bed with his laptop, in the same manner my cousin would if he was watching YouTube videos. He then decided to prescribe me the same drug that had caused me the allergic reaction in the first place! I was astonished, and told him, "No, that's what I was allergic to". Not only did he not appear to be helping, but if I had not been totally switched on, he may well has caused me some more problems. Overall, this is the worst medical 'professional' I have encountered and I certainly will not return.
Dear Dr. Dolue Ezeanolue (Dr. EZ) and Kind Staff:My account has been turned over to collections last week because I was billed (and rightly so) for injections that took place after my insurance had run out. I was not told this. Now I owe the office upwards of $1000 which I am willing to work on with monthly payments. However, the woman I dealt with in your collections was not the most accommodating person. I tried to work with her but all I can afford is $50 a month. I'm on a strict budget, I am HIV+ and on very expensive life-saving medications and all the costs that that entails, and I also see other doctors for that medical condition as well as have expensive blood work 3 times a year. So now I have to find a new pain doctor all because she (collection agent) refused to work with me). This pains me because I thoroughly enjoyed coming into your office and seeing people who I now consider my friends because they are so caring. I find it so hard and sad to think that I won't be coming back under my Health Plan of Nevada because of the actions of one woman. I will miss seeing the nice, professional people in the office who took such great care of me---not only my pain but always asked about my HIV status and genuinely cared. It's very, very sad to me to have to locate another pain office as Dr. EZ and his staff were always so kind and helpful. In the future, I will definitely recommend APEX but not after recounting this horrible experience with one collection agent in your office. So sadly and with a heavy heart, I say goodbye to APEX and my wonderful "family" of medical professionals there.Sincerely,Rick Grayson 702-376-9016 (DOB 11/1964)
If you are just browsing, I will get right to the bottom line: Dr. Seiff is a fantastic doctor and neurosurgeon. I give him my highest possible recommendation. If you already know you need to see a neurosurgeon, go straight to Dr. Seiff. Six months ago, Dr. Seiff performed a double laminectomy (and more) on my lower spine (L3 through L5 and below). Prior to the surgery I was having near debilitating nerve pain in both legs; bad enough that simply standing up was painful. Today I am pain free. I found everything about Dr. Seiff to be top-notch and first-class, including his wonderful staff and assistants, who constantly communicated with and calmed a very nervous patient, me. The doctor was extremely careful and detailed in explaining everything, before and after the surgery, allowing me to understand totally what was going on. I want to stress that, if you are having pain in your head, neck, back, arms or legs, you need to see a neurosurgeon first. If you have already received a diagnosis from a different kind of practitioner, especially if it entails surgery, you need to get a second opinion from a neurosurgeon. In my case, another surgeon had already scheduled me for both an anterior and posterior fusion when I hit the pause button and went to see Dr. Seiff. It may be the smartest decision I ever made. Neurosurgeons are medical doctors with extremely rigorous advanced training. Dr. Michael Seiff is well-qualified, well-trained and very experienced. But in the end, it is his skill in the operating room that makes him special. In my case, that skill has given me a new life and I thank him every day for his superior work!
It is a shame that Dr. Dewan, who is a great Pediatric Endocrinologist, hires such an unprofessional office staff. I would give him 5 stars, but unfortunately I have to deal more with the front office staff than Dr. Dewan. Never returning your calls in a timely manner, interrupting you while you are explaining what is needed, and claiming they never received faxed prescriptions from a pharmacy they always do business with all means that customer service is not a priority. I am sure they have many tasks to perform and probably deal with many people who are difficult, but at this point I would probably get better service at the VA. Unfortunately I can not tell this directly to Dr. Dewan unless I have an appointment or send him a certified letter in the mail. Dr. Dewan is great with my son and I highly recommend him. However, I wish he would put more effort into selecting quality staff who believe in customer service and doing what is right. It may not be fair to give him a low rating because of his staff, but ultimately he is responsible for the hiring of said individuals. I promise if the experiences improve, I will revise my review.
Timothy Duanne Francis DR
I have suffered with sciatica pain for over 10 years. I love to take long walks, but after 20 minutes or so, I would be hobbling back home, in serious pain. I would have to lie down with my right leg elevated for 15 minutes until the pain subsided. Even after that, I would be limping around the house for the rest of the day. Then, I was referred to Dr. Francis. After only 2 visits, I am now taking long, brisk walks for 45 minutes with NO PAIN! When I get home, I don't have to sit or lie down at all. I am able to continue functioning normally for the rest of the day with no discomfort! I can't believe it! I feel like I have a new lease on life! I highly recommend Dr. Francis and have complete confidence in his ability to help me correct other medical issues that I have, as well. Thank you, Dr. Francis!
This guy knows what he is doing. Very upfront and a bit brash but he's just being honest. Treatment and diagnosis was spot on.However, his office staff are not the greatest women ever. Very impatient (they'd call my name to go back and me being disabled at the time it took me a minute to even get to the door and they'd already be at the end of the hall), they talk very loud on the front office, and they just all around don't seem welcoming or happy to see a patient walk in the door.Only woman that made my office experience close to what it should be was an older woman with red hair. Very nice and very humorous :)Doctor, if you see this, you need an office meeting on hospitality asap.