This business is only getting one star. Because you can't give zero. I spent a lot of money and received nothing but headaches. Pants were tailored at the wrong length, orders weren't ready, confusion by staff, picked up a shirt that was permanently wrinkled with spots. I should've checked knowing how they do business. I called to tell about the situation and the woman who speaks broken English couldn't understand. So she puts on Kenneth Corley who ends up trying to be a bully on the phone. This is how they treat customers. They said the shirt is my problem. No refunds. I expected too much from this flawed company and staff. I will be spreading the word throughout my department and my friends throughout other departments. Not to go here for anything. Also anytime I went to this place. Customers had other issues. From wrong orders, wrong sizes, tailored incorrectly, etc. I will be posting his number and the texts/emails that went back and forth. You will see how they treat hard working Americans.
08/22/2017Ritzy Rags Designer Resale Boutique
I'm having a horrible experience in-store now. I signed a contract 2 months ago never heard a word from the owner Lisa or the employee Tiara after trying to get in contact numerous times. Finally after speaking with tiara a week & a half ago being promised a return call, that never happened.. I decided to come in store. The store sign clearly indicates the store opens at 10:00 after waiting almost an hour in the parking lot I see tiara coming out of the local pet store next door with COCO! The owners dog I assume. After letting her know she failed to return my call & I've tried to reach them several times before stopping by.She informed me she didn't have my file only the owner did. I deemed this totally unacceptable & asked for my things. I've been sitting here over an hour now as they have misplaced my belongings.. only to get a phone call from the owner that she's doing me a favor & that I can't be in the store lurking, that they are remodeling and I'm problematic somehow.. because they cannot locate my items they misplaced due to disorganization, not my problem!when I first started consignment, I had to take a picture of my contract they didn't even give me a copy. Lisa let me know she was physically abused which is why she couldn't be present. I appreciated her honesty & thought we could do business.. I was sadly mistaken! This shop is totally unprofessional messy,tacky & unbelievable!!! I've seen multiple customers come in complaining one even said she would file a dispute with her bank if she didn't refund her money..BEWARE!!!! BAD BUSINESS
Service is horrible . I purchased almost $ 2,000 goods there during Christmas holiday for new house , and just wanted to return two items which is broken and value only $ 30, the manager asked so many questions about returning , the cashier looks like enjoying made a client in troubles ....very unfriendly store . Tj Maxx is good store , but Home goods service need to be improved.
Abysmal. This company is a complete scam, I bought a hat from them over two weeks ago, immediately contacted them and wanted my order canceled with a complete refund since they charged me more than the displayed price. That is false advertisement, they have refused to email be back other than a handful of emails saying that they are sorry and they are in the process of giving me a full refund, that was almost 2 weeks ago. I've called the phone number listed several times, emailed them several more times, and they have never responded to me, and I have never received a full refund yet! This place is a complete scam. Further research showed me that this company has a 94% unsatisfactory rating, never buy from this company! Never!