First of all, the good: the reception staff are friendly and helpful. I couldn't have asked for more from them. Furthermore, the nurse who took my vitals - a European lady whose name I forget - was fantastic on both visits. She was professional, knowledgeable, friendly and had a great manner. Unfortunately the M.D. I was there to see, Dr. Debelen, did not even come close to matching the level of service that his staff provided. Indeed he offered a shockingly low level of service. Here is a summary of my two visits:1) I was referred to Dr. Debelen by a local hospital, having undergone a non-surgical procedure there. At the hospital, the resulting wound had of course been thoroughly dressed. Obviously, in order for Dr. Debelen to examine the wound, I had to remove the dressing. I duly did so, and he examined the wound. He advised me to return in a week if there was no improvement. He then concluded the presentation - while the dressing was half attached and still needing fixing. He left the room. I wondered if I had made a mistake, and that he was going to return in order to apply a new dressing, or at least fix the one I had ripped off. I waited. And waited. Sure enough, it really was over, so I had to go and look for him in the corridors, to ask him to help me with the dressing (I had not brought any medical supplies with me, and the adhesive no longer stuck). He asked a nurse to give me some tape. This gave the impression of a doctor who doesn't care much for his patients, something I am not used to.2) Dr. Debelen did not strike me as being very knowledgeable during my first visit and my expectations were low for visit No.2, but he somehow managed to fall below what I would term a basic level of care: before the hospital visit mentioned above, I had been prescribed anti-biotics, which had caused an allergic reaction. The hospital had then prescribed penicillin, but it hadn't had the desired effect - the wound was not healing sufficiently. I sat on a regular chair in Dr. Debelen's office . Instead of going and getting another chair and sitting down next to me, Dr. Debelen sprawled out across the patient bed with his laptop, in the same manner my cousin would if he was watching YouTube videos. He then decided to prescribe me the same drug that had caused me the allergic reaction in the first place! I was astonished, and told him, "No, that's what I was allergic to". Not only did he not appear to be helping, but if I had not been totally switched on, he may well has caused me some more problems. Overall, this is the worst medical 'professional' I have encountered and I certainly will not return.
Spring Valley Hospital Medical Center
If you can go to another hospital, such as St Rose, go there first. The building is beautiful, open-plan, spacious, architecture is very nice. I stayed there one night and was not pleased at all but for one nurse whose name I regrettably did not get. I do however, have the name of the doctor who saw me there, told me I "broke my toes" and could bear weight on my foot, and didn't give me crutches until my brother suggested we break the bones in His feet and see if he can bear weight on it. This doctor was rude, short with me, unwilling to answer my questions and either didn't know how to read an x-ray, didn't pass anatomy in the school he went to, or didn't bother reading the radiologist's report which stated I had THREE broken bones in my foot, specifically my number 2, 3, and 4 tarsals which even I know are NOT toes but the main, longest bones in a foot. Every medical professional with whom I've recieved care or therapy (p.t. or o.t.) have told me NOT to put any weight at all on my foot, it should be in a hard cast and to see an orthopedic surgeon A.S.A.P. the doctor's name is Muhammad Sabir. Steer clear of him, especially if you're a woman. I am sending a complaint to the hospital liason and hospital administrator as well. I hope if you end up at Spring Valley you'll have a better experience than I did. Also - the nurses and aides who were in and out of my room all day and night wouldn't stop long enough to give me even a sip of water (although they all had time to tell me I had a UTI and I need to drink more water! it was across the room, out of my reach!) only one nurse did, and only the one (same) nurse was attentive to the extreme pain in my broken foot. The others need to be a patient in their own hospital to see what it's like to not be ambulatory, to have to use the restroom, to be dehydrated and thristy with a water cup just out of reach, and to be in pain for hours and hours with no relief and no one telling you when relief was coming. It was the worst hospital stay of my life. I am a CNA and have a lot of experience with patient care, these people need a lesson in humanity and compassion - unfortunately those are things you can't teach a person....I almost forgot!!!! The Emergency Room doctor and other personell were fantastic, thanks guys! And the X-Ray technician and CT scan people. I was on the second floor (cardiology) where i had my bad experiences at this hospital. I gave it two stars because the E.R. and radiology dept. were awesome otherwise I wouldn't have given even one star.
Dear Dr. Dolue Ezeanolue (Dr. EZ) and Kind Staff:My account has been turned over to collections last week because I was billed (and rightly so) for injections that took place after my insurance had run out. I was not told this. Now I owe the office upwards of $1000 which I am willing to work on with monthly payments. However, the woman I dealt with in your collections was not the most accommodating person. I tried to work with her but all I can afford is $50 a month. I'm on a strict budget, I am HIV+ and on very expensive life-saving medications and all the costs that that entails, and I also see other doctors for that medical condition as well as have expensive blood work 3 times a year. So now I have to find a new pain doctor all because she (collection agent) refused to work with me). This pains me because I thoroughly enjoyed coming into your office and seeing people who I now consider my friends because they are so caring. I find it so hard and sad to think that I won't be coming back under my Health Plan of Nevada because of the actions of one woman. I will miss seeing the nice, professional people in the office who took such great care of me---not only my pain but always asked about my HIV status and genuinely cared. It's very, very sad to me to have to locate another pain office as Dr. EZ and his staff were always so kind and helpful. In the future, I will definitely recommend APEX but not after recounting this horrible experience with one collection agent in your office. So sadly and with a heavy heart, I say goodbye to APEX and my wonderful "family" of medical professionals there.Sincerely,Rick Grayson 702-376-9016 (DOB 11/1964)
If you are just browsing, I will get right to the bottom line: Dr. Seiff is a fantastic doctor and neurosurgeon. I give him my highest possible recommendation. If you already know you need to see a neurosurgeon, go straight to Dr. Seiff. Six months ago, Dr. Seiff performed a double laminectomy (and more) on my lower spine (L3 through L5 and below). Prior to the surgery I was having near debilitating nerve pain in both legs; bad enough that simply standing up was painful. Today I am pain free. I found everything about Dr. Seiff to be top-notch and first-class, including his wonderful staff and assistants, who constantly communicated with and calmed a very nervous patient, me. The doctor was extremely careful and detailed in explaining everything, before and after the surgery, allowing me to understand totally what was going on. I want to stress that, if you are having pain in your head, neck, back, arms or legs, you need to see a neurosurgeon first. If you have already received a diagnosis from a different kind of practitioner, especially if it entails surgery, you need to get a second opinion from a neurosurgeon. In my case, another surgeon had already scheduled me for both an anterior and posterior fusion when I hit the pause button and went to see Dr. Seiff. It may be the smartest decision I ever made. Neurosurgeons are medical doctors with extremely rigorous advanced training. Dr. Michael Seiff is well-qualified, well-trained and very experienced. But in the end, it is his skill in the operating room that makes him special. In my case, that skill has given me a new life and I thank him every day for his superior work!
It is a shame that Dr. Dewan, who is a great Pediatric Endocrinologist, hires such an unprofessional office staff. I would give him 5 stars, but unfortunately I have to deal more with the front office staff than Dr. Dewan. Never returning your calls in a timely manner, interrupting you while you are explaining what is needed, and claiming they never received faxed prescriptions from a pharmacy they always do business with all means that customer service is not a priority. I am sure they have many tasks to perform and probably deal with many people who are difficult, but at this point I would probably get better service at the VA. Unfortunately I can not tell this directly to Dr. Dewan unless I have an appointment or send him a certified letter in the mail. Dr. Dewan is great with my son and I highly recommend him. However, I wish he would put more effort into selecting quality staff who believe in customer service and doing what is right. It may not be fair to give him a low rating because of his staff, but ultimately he is responsible for the hiring of said individuals. I promise if the experiences improve, I will revise my review.
Over the past four years I have been receiving Testosterone treatment at the Ageless Men's Health at 2911 N. Tenaya Way #105. Every week I meet with the receptionist and nurses at this location and the treatment I have received has helped me physiologically and mentally as well. I've always been received at check-in desk with a happy and respectful greeting. After checking in, every nurse meets with me in the lobby cheerfully and escorts me back to a room where I get my injections. I feel welcome every time, as I am met with a smile and every nurse asks how my treatment has been helping me, and also checks with me on how life is treating me. Because of their caring welcome to me, I feel accepted, respected and very comfortable. Because of my weekly visit at this location, I have improved physically and mentally as well. I really enjoy being assisted medically, and I look forward seeing everyone at this facility as all of them have become friends of mine whom I trust.
Dr. Alexander was the clear choice for me from the moment I walked into his office for my consultation. His staff, from the receptionist to his medical assistants, are very friendly, knowledgeable, and accommodating. Dr. Alexander made me feel very comfortable and at ease from the beginning. He took the time to listen to all of my goals, concerns, and questions. I never felt rushed or unheard by Dr. Alexander. He takes the time to determine what will be the most natural look and most healthy method for your body. Dr. Alexander let me know exactly what to expect ahead of, during, and after surgery, which made the whole process much more comfortable. After surgery, Dr. Alexander and his staff were available and willing to assist me with any needs or questions I had. I have been nothing but impressed by Dr. Alexander and his team. It is easy to see why he is such an awarded and respected doctor in Las Vegas. I would recommend Dr. Alexander to anyone.
Dr. Alexander, and his staff were exactly what I was looking for when I was searching for my surgeon. I had other recommendations from friends but he came up on the accredited plastic surgeon website, and after reading through his website, and looking at the before and after shots, I added him to the list. Out of all the doctors, I felt Dr. Alexander spent the most time with me, genuinely cared about my concerns, and really took the time to help me understand the pre/post op processes. I did not leave his office feeling like another patient, I felt really excited - the way you should when you are having an elective surgery for the first time! I really feel like I am getting the best care and treatment for my procedure, and after three weeks know I will get exactly what I dreamed about. It's like getting individual, personalized care, but he is this way with everyone, even his staff.