08/22/2017Gaudin Porsche of Las Vegas
I love the Porsche design; they never fail to turn my head and I've ALWAYS wanted one of my very own. Hubby said that if that's my dream car, we should get one for me, and we decided to bite the bullet and buy a custom built Cayman.Eric P. is a friendly, easygoing guy, a pleasure to deal with except for a couple of hiccups. First, he twice gave me erroneous information about the car I was considering (the cost of an extra package and info about the European delivery program). Second, I sent a follow-up e-mail with some pretty important questions and an appointment request but I never got a response. Apparently Eric "didn't get the e-mail," but he responded immediately to my husband when he sent a message 5 days later asking why he didn't respond to me. In the meantime, I had begun to shop my car build code to other dealers in CA and UT, and they promptly responded to all of my inquiries! I prefer to buy my cars locally, but buying out of state isn't new to me. Armed with two stellar quotes from competing dealers and my final custom build, we went to Gaudin to work a purchase deal and sign the final papers. Eric wasn't available so he had Jeff S. take care of us. This is where everything totally fell apart. Jeff rubbed me the wrong way from the start. He knew we were coming in to order my car, yet he hadn't even bothered to pull up my build code. It quickly became clear that this dealership isn't used to dealing with people who negotiate as he expected us to sign on the dotted line at the MSRP. I won't apologize for wanting to save money and I will never, ever agree to paying the MSRP on a new vehicle. That's just crazy talk!We told Jeff that we had competing price offers from SLC and L.A., and he sat back with a smirk. We own a vacation property in UT and spend lots of time in the SLC area (he started LAUGHING when we said that, like he didn't believe us), and my husband's firm has an office in L.A. so we spend a lot of time there too. Buying a car at either of these places wouldn't be much of a hassle. With that, he actually said "what's it worth to you to buy your car from the place that will be servicing it and taking care of you?" I replied, "no, what's it worth to YOU to get MY business?" I mean, really! Now Gaudin can be sure I will not take my car in for service there because of what Jeff said. He made me think that they'd either purposely mess up my car or treat me like crap because I didn't buy from them! I hope that's not what he meant, but it's certainly what was heavily implied.At this point we gave Jeff the numbers from the other dealerships and he left with a huff. He came back with Gaudin's final offer and it was nearly $4k more than the best offer we had from the dealer in L.A.! We asked if that was really the best he could do and he said yes, stuck out his hand, and said "thanks for stopping by." I understand there's a cost to doing business but the deal we worked with the CA dealer wasn't exactly outrageously cheap because it's still a pricey luxury sports car. I get the feeling the folks at Gaudin didn't think we could afford the car because they were more than happy to let us walk away. This isn't a case of sour grapes because they wouldn't match the better price, but this felt far from the red carpet service they like to brag about. I'd be doubly embarrassed that I lost a sale from someone who literally lives less than five miles from their dealership.If you're in the market for a Porsche and want to get your car for several percentage points off the sticker price, you need to shop your build to out of state dealers because Gaudin prefers to sell to customers at MSRP, period.
So I'm not one to rate a car dealership five stars, but I had two awesome experiences at Volvo of Las Vegas. My husband and I were in the market for a new luxury SUV and, being concerned about safety ratings and reading the rave reviews in "Car and Driver," we decided to check out Volvo.Melissa jumped to help us out, and she was absolutely fantastic. She was kind, low-pressure, and had a cool, laid back vibe. We both absolutely loved her. After taking a test drive, we decided to think it over for a week and made a future appointment to come back and meet with Melissa when we had more time to explore the new vehicle.Once again, Melissa was great. She honestly could effortlessly (and correctly) answer every single question we had about the car. We've been car shopping around for months and hands down she was the salesperson with the most authority out of all the places we visited (including Porsche, Lexus, BMW, Audi, and Mercedes). She took us on a lengthy test drive and spent a ton of time with us, demonstrating all the cool semi-autonomous features. She explained every option in depth and was simply great all around.When we asked, she thoroughly explained the European delivery program too. For those of you looking at purchasing a new Volvo, ask about it! It was a huge selling point for us and almost made purchasing a car too good to pass up..but a trip to Sweden to the Volvo factory wasn't enough of a positive for us to buy the car.Eventually we decided against the Volvo and went with the Mercedes instead, but we were both super impressed with the professionalism and courtesy at this dealership. We made the decision after discussing it at length (for the record, we decided against the Volvo because of the sheer panoramic sunroof shade, the boxy exterior body style, and the ridiculously inefficient "self parking" feature -- seriously, it would make it HARDER to park, not EASIER)! However, we will definitely consider purchasing a Volvo in the future, and I will absolutely ask for Melissa by name.
Quite the rinky-dink, deceitful little business. After reading a satisfactory Carfax report, Humberto sold me a nice-looking 2006 Nissan Altima. It had been regularly maintained, so how could there possibly be anything wrong with it? Well, a little over two weeks after I purchased it, the AC started blasting out either lukewarm or flat-out hot air when on the coldest setting. Shortly after, the "Service Engine Soon" light came on. Not sure what kind of place sells a car without giving it a proper tune-up first, but I took it to AutoZone for a diagnostic test, and got a P0420. This is probably the most vague diagnosis a vehicle can get, but it's probably the catalytic converter. Let's just hope this is only thing wrong, shall we? And, wait for it, wait for it...As it turns out, it needs a new exhaust manifold, front struts, and radiator hoses as well as a timing belt - all adding up to about $2,200 in repairs. Essentially, the $400 I saved when they knocked it off the price will have to go a mechanic (plus an additional $1,800) to fix the issues. Good lookin' out, guys! "As-Is" vehicle sales are a gamble the buyer usually doesn't win. However, the fact that the issues were never disclosed at the time of purchase nor did I receive a copy of the engine report mandated BY LAW after 75,000 miles probably means I have a damn good case against them. Avoid the aggravation and spend the extra money somewhere else. At least there you'll know what you're getting.
07/30/2012Audi Las Vegas Service Center
I went to look at a 2013 Audi, in Las Vegas Nevada, which had recently arrived. Drove and liked it however by the time I received an insurance quote, and had done some other shopping the car had been sold and no others were available in the vicinity. I discussed with my Salesperson, Robert, what he wanted to do, since I couldn't wait for months to order one and preferred not to travel out of town where others were available. They found a more upgraded one out of state and negotiated to have it shipped here, and at no charge to me. They were not under any obligation to do this. They also worked out a very competitive price which turned out to be less than I would have otherwise paid out of the area where I had priced several. I left a deposit and signed to have the vehicle transferred. A few days later the car arrived in good order, no miles,nor damages, clean, fueled, tested fine, ready to go. I completed the paper work, was not pressured to take additional items though I took some which I had previously reviewed. Robert went over the various systems with me and gave me a lift back from the airport. A+ all around so far!
WOW! how to describe BEST car I’ve ever purchased & from a dealership with BEST VIP treatment ever experienced. I did internet search “2017 convertibles” and saw a car I’d never seen before … 2017 Fiat Spider 124. SPECS: I wanted something fast, compact and with latest gadgets (backup camera, 7” screen, remote everything). I’d already driven a $55,000 German sports car so I went to test drive the Fiat. AMAZING! 0-60 in 6 sec, zero noise or wind blowing at highway speeds with top down. Fiat even BEATS German convertible BECAUSE it has pushbutton start & top up or down in 5 seconds. All this at HALF the German cost.Towbin Fiat made my choice even better. UNBEATABLE PRICE (and I shopped ALL over the USA), Vanessa Rau treated me like I was royalty. She showed me many features as we walked around my new car, even connected my smartphone to 7” touch screen. If you are looking for ANY convertible in Vegas & don’t at least test drive the Fiat 124 at Towbin, YOU ARE CRAY CRAY CRAZY!!!
07/03/2013AutoNation Volkswagen Las Vegas Service Center
The good reviews must have been posted by employees or by people who know literally nothing about cars.These people invent problems and they overcharge. Here are a few examples I have experienced in person. For corroded terminals, they want to replace the battery. When the coolant level is low, they want to replace the thermostat. When the mechanic breaks something, they want to claim it was broken. They want you to pay at least $400 or more, no matter what. Still, the shop is not one star, because they actually fix the problem too, assuming you pay a lot more than necessary. As long as you know this and you know EXACTLY what you want, plus do not mind paying $135/hr, you can go there, because they have the instrumentation to diagnose and the tools to repair VWs. They are, for the above-mentioned reasons, in fact, better than the average mechanic in Vegas, which does not mean they are good.The parts store is good and sometimes you can get steep discounts.
After months of considering getting a new car, I traded in my old Chrysler 300 and leased a brand new 2017 Volvo XC60 T6. I absolutely love the car! I am very happy with my decision. I would like to Thank Marcus Rice/Sales Associate, for making me feel welcome and addressing all of my concerns in a timely manner. Marcus made the car buying process seamless. I would also like to give a big Thank you to Lane McEnaney / General Manager, for being flexible and making adjustments in order for me to drive off with the car I wanted! I would highly recommend Volvo Las Vegas on Sahara to anyone who is car shopping. The Customer Service, Staff, Environment and Management are excellent, professional, and friendly. They also had a great selection available to choose from. Thank you for setting such a high standard in Customer Service and car shopping experience. 5/5 star experience!
Buying a new car is kind of daunting because salesmen are out for the quick buck. BUT NOT HERE. Clem did NOT try to hustle us, and didn't have to sell us on anything. We went to his lot and found a couple of cars we were interested in. He simply handed over the keys, gave us a tag, and let us experience the car for ourselves. When we got back and decided to buy, we went in his office and were done in under an hour. He found a great financing option for us and was super professional and nice. No hustling. No bother. No problem. Would I recommend him again?? YES YES YES. He's got a nice facility, professional environment, and simple selling tactic. I'd go back over and over if I needed to.... and will CERTAINLY recommend him to everyone else I know. Thanks, Clem!