I went in on 10/27. Paid my copay by debit, waited for an hour and a half, to only be told that the doctor was not in. She was still doing rounds. I wish someone called me an hour BEFORE my appointment to tell me the docs won't be available so we need to reschedule you. I came for a different state, the health care is HORRIBLE. I was told that I was not going to be charged, my copay was VOIDED on the receipt. I have been trying to get a hold of Billing since Monday. I think all the lil office girls just sit in the break room. I call AGAIN just pressing 1 to "Schedule an appointment". Amanda who answered the phone puts me on hold, comes back and says "Oh, I was able to find the gal in billing". Does the gal have major diarrhea?? Is her phone on DND? Was she just hanging out talking about her Mexican soap operas??? Cause she should've answered the phone. Amanda continues to tell me that the gal in Billing says there is no record that I paid a copay. I continue to tell her that's not true. I have a bank statement showing my copay taken out on 10/27. Amanda puts me on hold again, comes back to say I can bring in my statement or fax it in. Sorry....please raise your hand if you have a fax machine in your house, exactly. I tell Amanda, I have already taken time out of MY day to wait there to not be seen by the doctor, I have taken time out of MY day to call Billing that NEVER answers their phone, and now you guys want me to take more time out of MY day to drive down there and give you my bank statement. I informed Amanda at this point that they should be accommodating to ME right now after all this. She puts me on hold to look for this so called Office Manager. Irene is in a meeting, of course. Probably with the Billing gal watching soaps doing nails in the back.I hear that in New Mexico everything is MANANA. We are in America, MANANA, is not a thing. Especially when you are in the medical field. You must take care of all patients IMMEDIATELY.
Start with his staff , they were very friendly and could get me an apt with ease when I needed one. Then with three visits to him I found out why. he is very unprofessional in the sexual things he makes comments about, he also has one of his staff members that has no training and has to refer to a chart to do the eeg, She was very sweet but is not certified. The last ckup we went to my grandson didn't take his medication with him which was in his chart , we were told that he doesn't see people without their meds and it was a waste of our 5 hour trip, then told us that he would recommend to our primary care dr that my grandson see a psychiatrist.Would not recommend him to anyone even their dog which by the way he lets his dog have free reign of gis office
Abrupt, cruel, only interest is weaning you off all pain meds. His suggestions would have forced me into a nursing home (muscle relaxants - when I do 20+ transfers in and out of my wheelchair daily!). Rude,never even introduced himself, no eye contact, sat with his back to me while telling me I would no longer be prescribed pain meds. I have scoliosis, stenosis, and psoriatic arthritis but I should pray and then I won't need pain meds. Now I keep meeting folk crying with pain. He has no suggestions for them except physical therapy which they are in too much pain to do. Bad doc.