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02/05/2015
By: Margot B.
Farmers Insurance - Nicki Vanlake
After my long term Farmers agent in Grand Ledge closed his agency rather abruptly, I was blindly transferred to a seeming rookie "start-up" agent who was taking over his mommy and daddy's well established Farmers agency - so it seemed. It was not a good situation at all. I began interviewing Lansing Farmers agents and I found the VanLake agency to be the most polite, prompt, professional, customer centered agency I have yet spoken to. No matter what my request the staff at VanLake Farmers are friendly, efficient, follow through with commitments, are timely and accurate, and they are on the ball! Need a policy at 4:45pm Friday, ON THE SPOT, for a new vehicle? Done. Need something faxed - wherever you are? Done! I am continually pleased and surprised at how Mrs. VanLake and her friendly and efficient staff go the extra mile to exceed my expectations time after time. Unlike many of her peers, she is available as needed to speak to in person, before, during, and after hours. Even when she is not immediately available she returns calls promptly and has enough experience to generally have the situation solved by time she calls you back. Believe me when I say - this kind of service is NOT the industry standard! Thank you Mrs. VanLake. It is a pleasure having my business and personal policies with someone I can trust. In this industry talk is cheap. Interview your potential agent, and call right at open and close to do so. See who takes their business, AND YOURS, seriously.The agents that walk in an hour or two late and leave an hour or two early are not conscientious and hard working enough to handle my business. Some agents let their secretaries run their business and come and go as they please. Not the kind of people I want "watching out for me."Agents Like Mrs. VanLake are prompt, hardworking, conscientious, and go the extra mile to make sure her customers needs are met and expectations are exceeded! Give the agency a try. You will see the difference!Mark BensingerDimondale, MI
01/27/2015
By: David O.
Farmers Insurance - Nicki Vanlake
The VanLake agency has been my agent for a couple years now. We were happy with the savings at the initial transfer and we are happy with the continued coverage. Adding cars and changing cars, Nicki always searches to get us the best rates with the right coverage. Efficient, knowledgeable & professional - very friendly and very helpful. D
03/06/2014
By: tpb0808
David Chapman Agency
Very friendly and found that they have great rates on business insurance probably the lowest in town. Very happy.
10/18/2013
By: tpb0808
Franco Insurance Agency
Very good rates and quality customer service. They have a variety of insurance you can choose from.
Tips & Advices
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash.
Yes. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easy. Potential customers can often get free quotes online very quickly.
Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes to record: what happened before the accident, the date and time, traffic signs in the area and road conditions. Also get the other driver's name, address, license plate number, and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.

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