Hertz Locations & Hours Near Lancaster, CA - YP.com
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11/24/2016
By: Andrea C.
Budget Car & Truck Rental
DO NOT RENT FROM THIS PLACE! THE WORST SERVICE EVER!We went to Lancaster 11/18/16, to move my 90 year old grandmother out of California and closer to family. It was 6 of my family members, 5 pm we got a phone call from Budget saying that they didn't have a truck for us til Wed. even though we made reservations 2 months ago. As we kept calling budget because they didn't close til 6 pm. We were switch from call center to call center didn't get any answers what so ever! The next day we went to budget to see what other options we had. We got there a guy running the store 'Kenny' said well we tested the truck and it was a sensor, Kenny turned off the check engine light and we should be good to go. We are moving my 90 year old grandmother 1000 miles in this truck. As we load the truck My mother and father leave on the road to get home before us. Well the truck only made it 30 miles out of Lancaster California. We called budget it took Kenny's brother Sam 2 hours, when Sam got to them he looked at the truck and told them that the truck needs to be towed back to the shop he will call a tow truck. It took the tow truck 3 hours to get to my parents as they were waiting they kept in touch with Kenny, Kenny said the tow truck should be there in 20 mins than 25 mins which turned into 3 hours so my husband brother said forget this we are going to pick them up which took 25 mins as they approached our parents the tow truck showed up and said "I only have room for 1 person" good thing my husband and brother showed up!. The next day which was 11/20/16 We went to Budget to see what was going on well Kenny told us that the lot got broken into including our truck. We have yet to see what was stolen and had all my 90 year old grandmothers stuff in there. Kenny said it would be a couple hours before a cop could get there to fail a report. By Now we had enough so we took matters into our own hands. DO NOT RENT FROM BUDGET YOU WILL BE DEALING WITH A NIGHTMARE! Thank you U-Haul

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