Hhgregg in Lakewood, WA with Reviews - YP.com
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06/07/2013
By: scoons
Lakewood Appliance
The one star is for terrible customer service. I echo the earlier reviewers who say the workers here, particularly the owner, have an attitude of arrogance and carelessness toward their customers. I have purchased nearly two complete sets of high end kitchen appliances from them. Despite that, when I called for service on their dishwasher, they basically told me they weren't interested in coming out and to buy some defoaming agent to throw in. When I had a refrigerator problem a few days later and called for service, the repairman didn't show for the time window they gave me and I received no call or information from anyone as to what happened. I had made special arrangements and rearranged my schedule to be home during that time. When I called to find out what happened, they gave no explanation and simply told me the window was now changed to four hours later. They promised this time he would be there and I explained the time crunch I was under but again rearranged my schedule to be there four hours later. When the repairman again didn't show as promised, I checked my phone and found a message from a few minutes earlier. I immediately called him back to find out that when I didn't immediately answer his call, he simply turned around and went back to the shop. I asked him to come back since he couldn't be more than five or ten minutes away. He refused. When I then called the owner, he chewed me out for not answering the call, told me the repairman had waited for me to call him beside the road before he left (which wasn't possible considering the long amount of time it takes to get from my house to return to the shop compared to the much shorter time that had passed between when the message was left for me and when I called the shop -- plus why do that instead of just come to my house five minutes away?), and basically said too bad for you. He also gave no explanation or apology for the no show for the earlier window, except to tell me they had to be at other places instead. He basically said I should have been available waiting for them the entire day after the first window so they could come anytime at their convenience. And if I somehow failed to immediately answer their one call that they were on their way, their policy was to drop the appointment and return to the shop with no call or notice to me. The arrogant and paternalistic attitude of the owner as to appliance problems and service issues, having no concern or care for customers' schedules, and arguing with customers is the reason I do not recommend this shop.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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