1.Pioneer Family Practice
5130 Corporate Center Ct SE
Physicians & Surgeons, Family Medicine & General PracticePhysicians & Surgeons, DermatologyPhysicians & Surgeons, Allergy & ImmunologyPhysicians & Surgeons, Endocrinology, Diabetes & Metabolism
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I've been going here for two years. I've always been treated with respect. Staff is very friendly. My Doctor takes the time to answer my question. I love the quaint feel of the place.
Had an issue with their billing but they were able to correct it fairly quickly without any problems.
Would you like to talk to a human being? Nope. Suffer through the answering machine message which last 2 minute, and leave a recording. Don't expect a call back. Also, don't call during lunch! EATING IS IMPORTANT FOR THEM. Also, expect to be billed when there are agreements not to be billed. Also, expect them not to know who their own paperwork belongs to - like, to which patient, for example. Don't expect anything from them, and choose another practice that answers the phone.
This clinic is very poorly ran. It's extremely hard to get the receptionist on the phone. If you don't call over and over again you won't reach anyone. I did a drug tox screen with the provider and it came back negative. Because it came back negative and I said I took a medication two days before the provider said she was not sure of my character because I lied! My drug screen came back showing nothing and she refused to continue to provide care. Go somewhere else. If anything happens to you or your medication which is out of your control you will be labeled a liar. Save yourself the headache.
Myself and my wife has been negatively impacted by the sloppy billing practices of this clinic! This company has mistaken my wife for one of their customers, has sent several bills to our address, has forwarded her identity to Fairway Collections, which has placed derogatory items on her credit history and significantly lowered her credit score, enough to disqualify her for a loan. We've talked to the clinic several times to address our concerns; unsuccessfully. They have done all this using only her first name, last name, and street address as verification. The bills by mail I have received indicate a person with a different middle name, and the address does not precisely match any unit designator in the rental area, indicating either an error or fraud on the part of the real customer.My wife contacted the Better Business Bureau and is submitted disputes to the credit bureaus.I'm in the Army stationed at Fort Lewis, WA and me and my wife live in Lacey, WA. I am fully covered through Tricare as is my wife and we both go to Madigan Hospital on post for all our health needs, and have had no reason to go to this clinic. My wife had just applied for a loan through Wells Fargo when we learned her credit score has been dropped by the fiasco involving this clinic, enough to disqualify her.Lacey Medical Clinic should be forced to modify their policy and practices so it does not happen again.I am proud to serve my country and the cause of freedom, but I'm disappointed at the disregard for other people's lives shown in this situation. This is just downright sloppy and disrespectful!
They are very impersonal and do not care about their patients. I felt like I was annoying them every time I came in for a check up! They constantly over billed every busy. I went in for my routine check up which is covered by my insurance... They billed me for a complicated procedure?? 200 out of pocket... When I called to see why it was billed this way (just height, weight and vitals were done) I kept getting the run around. The billing department is extremely rude. They are very snobby sounding and they don't sound like they know what they are doing. The doctor avoided the phone.... I am so glad I switched clinics! The place is very poorly kept as well.
They are extremely rude here. I still can't believe I have tolerated their incompetence this many years. Probably because I avoided having to go to them as much as possible. God forbid if you are upset about something and want answers- their staff will talk about you behind your back and even the doctor will do the same to your face. They are all about intimidation, and they NEVER answer any questions, they go around it with vague statements. Who ever Robin is, receptionist or assistant, talks back to you and instead of being of any value tells you "to go somewhere else". The doctors talk back to you instead of being professional and the staff is ignorant. They will tell you they didn't get something, then you force them to check (I.e. results from another doctor sent to them) and they will have it. And do it every time and argue with you until you make them check. I refuse to bullied and treated like a nuisance rather than a patient with concerns that need answers without personal bias. DO NOT GO HERE! If I could get them a 0/5 I would. They don't deserve even 1 star.
My fiance went into Lacey Medical Clinic for her ankles on 8/25/2012, we paid her 10 dollar copayment at the time of service and it was taken out of my account on 8/27/2012. Yet, we constantly get bills in the mail for the copayment, even though I went into Lacey Medical with the bill and my bank statement showing that I paid it. The receptionist photo copied both statement and bill and "supposedly" passed it to billing, but I still constantly get bills in the mail.I just got ANOTHER bill in the mail saying "final notice if we do not receive your payment by Feb 8, 2013 we will be forced to turn your account over for collection". Also, I called billing too and they seem to be no help. I'm starting to get very very pissed off by them and I will never go back to them.