we were traveling and had car issues. we stopped at a Pep Boys,our repair bill would exceed the cars value so we decided to trade it.we ask if there was any good used car lots in the area and they recommended Roadrunner Motors.upon our arrival we were greeted and offered bottled water.we were shocked to see only two salespeople Paul and Brian.they offered to let us browse on our own at their cars,nice touch...after walking the lot and finding a nice Honda van we wanted to drive they let us go out. after the test drive we decided to purchase the van and they offered us more for our 13 yr old car than we expected. Paul was very attentive and very kind.Jeff was able to help us with financing and get our "new" van. even though we are from outta state, we'll make the trip if we need another used car to see these guys. top rate from beginning to end. thanks Adam,Alex and everyone else involved with our experience...thanks again ...Dave, Linda, Corey. Liz Moorehouse
I came across Roadrunner Motors by way of a car advertised at an exceptional price on the internet. I submitted an email request for more info which was answered immediately. After multiple emails and having all of my questions addressed, the next day I made the 3 hour drive to Knoxville. I was warmly greeted at the door by Brian. After mentioning my email exchange, I was addressed by name. After walking around the car multiple times and checking everything imaginable, I was invited and encouraged to take it for a test drive. To my surprise, the car was that "needle in the haystack" deal! While processing my paperwork, Brian told me everything he knew about the car, the brand, and about Roadrunner Motors. I was even invited to share lunch that was provided for the staff. Moments later, I was provided a great financing options by Jeff at a great interest rate for this vehicle. I was then given assistance with loading it onto a trailer and securing it. It was definitely worth the drive. This was an exceptional total experience.
This dealership is not honest. I know a little bit about cars and researched what to look for when buying a used car. I checked everything out and they look good. I made sure to check the tires and they looked good too. When I decided to buy the car, I called the salesman. He said he would have it ready and asked what time I would be coming in. I signed the paper work and happily drove my car home. As I was driving home, the ride seemed louder than it had when i test drove the car. I found that the tires were almost bald! Roadrunner motors must have done something like switching out good tires for junk tires on the day I was for sure going to sign away. The junk tires looked new from afar because they were gleaming black. Up close, only the sides were nice and the treads were nearly gone! That's only part of my ordeal with this used car business. Don't go through financing with these guys. The salesman promised that their finance department would get me a good loan because he's from the bank. On their website, they say that they go through over 32 banks/credit unions to get the best rate. Nope! I had to wait over 2 hours to meet with the finance guy who was just dilly dallying at his desk and taking smoke breaks even though I made an appointment. When I finally met with him, he just tells me where to sign. Some numbers were inaccurate, and he just said " Don't worry about those. I'll take care of them after." Good thing I had the brain to read and ask before signing anything. This guy who supposedly got me the best rate could only get me a 12% loan from JP Morgan. Luckily, I had talked to ORNL Federal Credit Union who could give me a 3% loan. Did this guy really check other financial institutions? Pfffttt.If you see any good reviews for this business, beware! The salesman told me that if I write a good review about them, I could get a free oil change from them.