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By: Nick C.
Jerry Monkus - State Farm Insurance Agent
My wife and I have been with Jerry Monkus State Farm Insurance since we moved to Knoxville, TN in 2009. I finally got to speak to Jerry for the first time today (2014) in the form of a complaint. Our homeowners insurance was recently dropped by State Farm due to bad advice that we received from one of the associates who work under Jerry, Elonda. I always considered Elonda the Insurance Agent, since I only spoke to her and I never actually got to speak to Jerry. Though Elonda has always been pleasant enough (if not a bit pushy about getting life insurance) earlier this year she suggested that we go ahead and file a claim for our roof before we even had roofers come look at the damage. We had a slight leak and I knew State Farm could recommend some trustworthy roofers. Well, the roofers came out, did an easy patch job--problem solved. I called Elonda immediately, told her it was an easy fix, and asked her to cancel the roof claim. End of story, right? Not quite. Months later we got a letter in the mail informing us that they were dropping us at the end of the month, due to the fact that we had made 2 claims on our home within 2 years. Even though we have a perfect pay history and great credit, they dropped us. Aside from the fact that being dropped for using the insurance you're PAYING FOR is ridiculous, what really bothers me is that it was the advice I received from Elonda to make the claim prematurely that was the reason we were being dropped. And no money was even paid to us in that claim. Elonda and Jerry both agreed that the advice was bad, but that there was simply nothing they could do. I will be finding new insurance and I will be taking our car insurance elsewhere as well. I will recommend to everyone I know to avoid State Farm Insurance.
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By: John D.
Renee Bobbitt Insurance Agency
Renee is very passionate about helping people and doing all she can to properly insure her clients and help them save money, she is very professional and friendly as well, she tried her best to get me the lowest rates possible with the best plan available, she answered all my questions about the current bill and explained to me all types of benefits and deductibles that I never understood before, she saved me half what I was paying before on my auto insurance and put me on the proper plan, she advised me how to completely protect my properties with the lowest cost possible, she also gave me booklets that explains different types of home and auto insurance in detail and simple way, I learned a lot about the insurance world from her, am completely satisfied and I would recommend her to all my family and friends.
By: valman
Allstate Insurance Agent: Lonnie Jones, Jr.
I have been a customer of Lonnie Jones Allstate Agency for more than 20 years. He and his staff has always been honest and very professional. As I read one person complaint about rates, it seems he has endured some problems. Many insurance agencies will lower a rate to get you in the door, but it will soon change after a few payments and then the true rates come back home. I also want an Agency that has been in business for a duration period that proves it has been successful and honesty is a huge factor I believe that keeps an agencies doors open. I would highly recommend Lonnie Jones agency for all your family needs. "A Happy Customer"
By: Terrie C.
Laura Ash - State Farm Insurance Agent
Laura and the good folks in her office have really gone out of their way to be helpful. Laura even spent time on the phone with the escrow dept of my mortgage company helping to straighten out a mess made by my previous insurance company/agents. Calling the office gets immediate answers to any questions I may have but really, I usually don't have many because they take care of everything so efficiently. I highly recommend Laura Ash.
By: djapatriot
Allstate Insurance Agent: Lonnie Jones, Jr.
The Lonnie Jones Agency has been great ever since the day i started with Allstate. The staff is extremely nice and they respect me as a customer. I would highly recommend them to anybody looking for insurance. The customer service and price keeps me me leaving.
By: Daniel M.
Affordable Advantage
This Health Insurance Agency has been around since 1991. I am very familiar with them. Have moved to 6208 Baum Dr Ste 15 and same phone number of 865-584-7007.They do Health Insurance, Medicare Plans, Dental Insurance and Home and Auto
By: Eugene B.
Allstate Insurance Agent: Lonnie Jones, Jr.
I have been a customer of Lonnie Jones Allstate Agency for several years. Everyone that I've dealt with has been very helpful. As I've made improvements to my house, my rate has actually gone down. I would recommend them to anyone.
By: Wendy S.
Laura Ash - State Farm Insurance Agent
I called Laura's office 2 days prior to closing on my rental property for a policy per my lender. Staff knew exactly what I needed and took care of everything in time for closing. Great experience and would highly recommend.
By: Randy M.
Whedbee Insurance Agency
A great agency and fine people. They have went the extra mile to help me on many occasions on both home owners and automotive insurance needs. I highly recommend these folks and can't imagine dealing with anyone else.
By: Perry W.
Laura Ash - State Farm Insurance Agent
Laura is an outstanding and reliable insurance agent who will take care of your insurance needs in a most professional way.Call Laura today to see how she can help you and your family.
Tips & Advices
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash.
Yes. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easy. Potential customers can often get free quotes online very quickly.
Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes to record: what happened before the accident, the date and time, traffic signs in the area and road conditions. Also get the other driver's name, address, license plate number, and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.

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