Chesterfield Finance Co
1425 E Magnolia Ave, Knoxville, TN, 37917
1.First Choice Lending Services
9821 Cogdill Rd Ste 2
MortgagesReal Estate LoansLoansFinancing Services
Serving the Knoxville area.
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I would not do business with Mortgage Investors Group. Especially Donna Crye in Maryville. Very, Very unprofessional and unethical.
My experience here was terrible! The loan officer and his assistant do not communicate, I got duplicate questions everytime. On top of that everytime they asked for something I gave it to them within a hour an they failed to update their files.The whole process was WRONG and stressful!! What was wrong you may ask? Well hmm the closing date was changed a handful of times because the mortgage broker sent incorrect information to the title company, put the deed and title in the wrong name and failed to submit all documents.I was given my "final" mortgage payment however at closing this changed! When I asked why he stated "i estimated your insurance premium". Why would he have done this when he had a final insurance dec page for over a month? Pure laziness is my guess!Whenever there were problems I would call and inform him of them and he would talk over me and make it seem like this is not normal and e has no idea what I am talking about. Lesson to learn for him is some serious customer service skills!The assistant sent me terribly rude emails after I complained. One which stated "I know you are going crazy but I need...." Are you serious right now? I am going crazy?!This place is a joke! I would not recommend my worse enemy to these people! Serious coaching is needed! Customer service is terrible! We pay them thousands to work our loan an they treat us like garbage and get away with it? I think not!
Great group of people. Very professional and know the mortgage process backwards and forwards. You will not be disappointed!
Called the bank about getting certified funds on a check that one of their customers wrote us and the teller told me that it would cost us 3.00 and the funds were available, I drove 18 miles to the bank and when I got there the head teller told me that she could not give the funds unless we were a customer also. I told her that we were not told that on the phone and that I had driven a long way to get there and she said sorry, have a good day. I called back to the bank to speak with the manager Steven Brand and the girl told me that he was in a meeting and would return my call and he never called. If the customer did not have the funds, I understand but she verified that the funds were there. AND still no call back.