Dent Doctor in Knoxville, TN with Reviews - YP.com

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03/12/2015
By: Concerned C.
Knoxville Ultimate Automotive
Had been using this shop for about 6 to 7 years and always had good and honest service with Ken and Steve, but stopped using them after a display of poor customer relations and ill judgment skills on their part. Upon running late to get finished car for a Saturday appt (for which we advised we'd be back that day to pick up), no one answered our courtesy call to them nor answered or checked the already locked business door (we did arrive probably 1 minute or so after closing time). With all the kids' car seats in the vehicle now not accessible until Tuesday morning (very inconveniencing), not even repeated unanswered calls nor posting requests to FB account regarding the situation helped. Upon our Tuesday morning pickup, Steve in the company of Ken and a customer used every excuse in the book to discount my responsible actions and counter my reputable attempts taken to advise them of the situation. I was diplomatic and polite telling them that I wouldn't be back and advised them that poor customer service and just plain out lack of common sense on their part was to blame. Like I said, I have always had good and honest car service, but this really caught me off-guard and was surprising as to their ill-posed defense. Exercising good customer service (even common sense/judgment) and just checking would have advised them that 'hey, we have one more customer yet to pick their car up.' Hmm, not even a free oil-change for the inconvenience or misunderstanding was offered. . . what a way to keep your customers!
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02/19/2017
By: Jerry W.
Mr. Cool Complete Auto Care
I've had my vehicles in here for a couple of different reasons over the last year. A little over a month ago, I had to have brakes and new rotors put on my Toyota truck. A week or so later, I noticed as I backed up a high pitch squeal, mainly after my truck was parked for some time. My first thought was due to new brakes they just needed to get seated together and would be fine. However the noise continued until I finally took it in Yesterday.I dropped it off and left it there for the day and receive a call later in the day. They had not been able to get it to replicate, since I had to drive it there. I suggested they keep it overnight and back it up first thing in the morning. I received a call around 2 PM on Saturday at my truck was ready to be picked up. They had put new rotors and new pads on my truck. The shocking part was when they told me there was no additional charge. Each time I have had my vehicle there, they have demonstrated nothing less than complete honesty and integrity in dealing with me. I would recommend this auto shop to anyone needing auto repairs in the Knoxville area. The prices are reasonable, the work is great, but the service is outstanding!
10/30/2015
By: Randall B.
Lee's Specialtee LLC
NOTHING SPECIAL!!CONFUSED???GREEDY???They did not charge me,When i took my 2002 CRV to them to give me a price on my crv's Ball Joint Issues,and gave me a fair price to replace,Which i was Ok with,When JB the customer service rep called me to pick car up .I asked if he could read a engine Code ,because engine light was on ,He Said he would have to charge me, i Just Spent $309.07 with this shop, They did not charge to look at ball joint and give estimate ,WHY CHARGE ME FOR THIS SIMPLE CODE READ???GREED ,Who Knows i might have let them fit this issue Too,I WONT BE BACK!111 Owner Mark said JB felt Threatened Because I SAID IF they Would Not Read The code Free I Wont Be Back,THAT IS NOT A THREAT , IT IS A FACT!!!I WONT BE BACK
04/11/2017
By: Kari S.
Gibson's Repair
My baby is an 86 560SL, red on black, with 39k miles. My father kept her in the garage with a cover over her, he rarely drove her, he was a large man and preferred his SEL's. When I had her towed to Knoxville she had 27k miles, and her tags had been expired for four years. I have no idea how long it had been since she was even started. To make a long story short, the fifth mechanic that tried to get her running had it towed to his brother-n-laws mechanic, Don Gibson. Don had it running the night he got it, which was the evening before my father's funeral. I love this man! No one, other than Don or his son Dewayne, will ever touch my car again. They are strictly Mercedes, and they are the best.
10/09/2012
By: truckthatguy
Gillespie Imports
This place is where I am taking my vehicles for now on. My car had an issue accelerating on the highway. So I took it to a dealership not once but twice and they couldn't get it right and still charged me a ton of money. I took my car to Gillespie and they diagnosed it correctly the first time. It was a very complicated engine repair and they gave me a fair price. The car runs better now than it ever did. (on a side note). No mechanic just like a doctor gets everything right all the time. These other few reviews are just p.o'd people leaving a review because happy customers usually don't take time to leave reviews. I do because I owe them one. They have been great to me.
10/09/2012
By: valeriekimber
All Pro Automotive Services
My experience with All Pro will bring me back for all my car service and repair needs. When searching for a shop to get new tires and oil changes that's not "big business" like WalMart or a dealership. I found All Pro. The customer service was Great! I was looking for a place that treated me like a human being and not just another customer with a car. They gave me a fair price and also let me know what would need replacing in the near future. I would recommend them to all my family and friends looking for a shop that has dependable work, fair prices and good customer care. Thanks Guys!
10/08/2012
By: shellyh.
All Pro Automotive Services
My family has been using All Pro for all our car needs for almost 10 years. Both my kids are taking their family cars to be serviced here as well. They are honest, professional, and reliable. They are the only ASE Blue Seal certified shop in Knoxville. My cars have had everything from oil changes, tires, wipers all the way to transmission repairs. And the customer service is always professional and have never mislead me on pricing, time of repairs or anything. I would recommend them to anyone who is wanting Quality work at an honest and fair price.
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05/28/2017
By: David M.
Mobile Auto Tech Service Center
first of all we don't open for business on Sundays and i was at the shop by my self helping a customer from out of town that brook down and asked for my assistance . despite we helped you getting your van off the road to our shop and we didn't charge you diagnosis or storage fee, when you declined work. thanks a lot for your review, you didn't even offer to pay us anything for helping you off the road thanks for your generosity.besides my insurance liability wont allow me to help you load your van on a tow dully.
06/16/2014
By: E.r. B.
Carter Auto Repair and Sales
I went all over town I WAS TOLD MY CREDITS NOT GOOD ENOUGH, I need more money down. It was the same thing every where i went until I got to carter auto. they don't base everything off credit it's a budget driven system. I was able to pick out the car I wanted not the car they wanted me to have. So after about an hour i was gone in my new car I was happy my wife was happy. It was great to have someone do what they promised they could do. Thanks Vance and the crew at Carter. E.R. Bigguns
04/20/2017
By: Eileen J.
On Point Automotive
My muffler fell down today. Joe, the owner's son, came to me and offered to fix my car. He rewelded the muffler to the tailpipe so that it no longer dragged. He agreed to do this for only $20 as a good gesture. He could have tried to sell me a new muffler or overcharge because I was in a bind. This is a family business. The father came, while I was there. He is also very nice. They are a very honest and competent business.
Tips & Advices
Using a variety of tools and processes, many of which require specialized training, auto body mechanics primarily repair cosmetic and structural damage to vehicles after accidents occur. They can also enhance a vehicle’s appearance and performance by replacing and adding new parts to a vehicle’s body.
This depends on the severity of the work that needs to be done. Something such as paintless dent repair for a few small dents can take an hour. Whereas auto body repairs for damages caused by a major accident can take multiple days to correct.
All auto body parts can be repaired but there is a threshold for the level of repairs possible. Parts can be damaged beyond repair and would need to be wholly replaced.
Auto body parts can be made from a wide variety of materials, usually based on what the part’s purpose is. Vehicle frames body panels, bumpers, roof racks, and other items that need to be strong and durable are usually constructed from steel, which is known for its durability and resistance to rust and high temperatures. But aluminum is quickly becoming a popular material of construction due to its lightweight yet durable nature. Body kits and other aftermarket parts like spoilers and hoods can be constructed from one form of plastic or another.
Yes, the vast majority of car makes and models have aftermarket parts available for many of their components. But higher-end vehicles typically have less aftermarket parts available since they often use specialized materials and manufacturing processes that are difficult to duplicate for many aftermarket manufacturers.

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