08/01/2014All American Ford of Kingston
Update!!!*****7/31/2014 This dealer is now under new management! They have cleaned house and are phenomenal. Eddie F, Matt, the service crew Rob and Ron were fantastic. Not only did they get us right in with the service department to fix all the wrongs within 24 hrs, they set us up for a rental and worked above and beyond to get us in another vehicle. I needed another vehicle as I was going back to work. Last minute and not having the best credit I was nervous it wouldn't happen. Every person we spoke to was not only nice and accommodating but they acted like real people who care. Not salesmen.They made it happen and the end result was great. We were not ripped off and left beyond satisfied. I would definitely recommend you give then another chance if you weren't pleased with the prior crew because these guys are outstanding.Below is my original review before the new management came in.Not a good place to get a vehicle. I don't even want to give it one star. They are only interested in the sale and nothing more. Customer service is awful. We purchased a Certified Used 2008 Ford Escape in July 2013. At the time of purchase I was told that since the vehicle was certified used (making it more money than originally advertised) that it would include all original options included in the model. The vehicle was missing back passenger head rests, back cargo cover and our spare remote key. I was told as soon as it arrives due to they had to be ordered that I would be called. A week after purchase the vehicle started making clicking noises, I called and spoke to Jeff Mayer (our salesman) he said come on in we will take a look it is covered in the warranty, I explained to him this is our only vehicle and I would need a rental, he said it wouldn't be a problem. Well it was a problem, I drove over an hour to the dealership, Jeff was not there and I was told I would be responsible to pay for a rental. I was not prepared for this and very angry I had to leave work early to get up there before Jeff was to leave and he wasn't even there. Months went by I checked in monthly to see the status of the parts and was told it was on back order, the wrong parts were ordered and then our calls would be dodged. When Id get Jeff Mayer on the phone he would rush off the phone, say it was being handled and he would call back asap. This never happened. It is coming up on a year now and still no parts have come in and I am only able to get through to Jeff if I call from a different number other than my own. This is a disgrace. We have two children that are in car seats and headrests are important for added protection in safety straps. Nothing has been done correctly in the process of buying this vehicle. The financial information they are supposed to send to the finance company was not sent in, I had to do that and it really seems like I did all the work in buying this vehicle. I do not understand the problem why this is taking so long to be fixed.
I just bought my first 2016 Nissan Rogue yesterday. I worked with Gary as my salesman. He was great! Very knowledgeable, friendly, considerate and not pushy at all. To be honest, being pushy is one of my biggest pet peeves. If he was pushy, I would have walked out. I had 2 Hyundai Tucson SUV'S before my purchase of the new Rogue, I don't think I will ever be going back to Hyundai. I love my new Rogue!!!!!! If you are looking for a new or used dependable vehicle, go see Gary!!!! Margaret was great too when it came down to the signing of the paperwork and any other questions that I had. She answered everything I asked. She was also very knowledgeable. I will definitely recommend this Nissan dealer to ALL of my friends and family. Actually, I have already told two of my best friends about Kingston Nissan and my great experience. Thank you Kingston Nissan!!!! :) I am one satisfied customer.....