Why does anyone think that it's ok to harass someone because they work in a pizza establishment? I walked into Panda Express last evening, only to be greeted with, “No Pizza, No Chinese Food” by the manager of the place no less. After confronting her about her rudeness, I asked for the corporate phone number, the store number, her name, and her exact position at the store. She refused to provide this information, trying to laugh this all off like it was a joke. When has refusing service to a paying customer ever been a joke? I’ve since gone onto the Panda Express website and written to their customer feedback team. In the mean time I will boycott the local Panda Express in Kingman, AZ for treating this paying customer so poorly. I can and will spend my money elsewhere.
My fiance and I went to panda around 9pm in kingman, AZ. We didn't have much money,but decided to splerge. I got teriyaki chicken and rice, and he got beef and broccoli, and orange chicken. The teriyaki chicken had black pan scraps in it and old chicken. (It was the bottom of the pan and it shouldn't have been served. I also noticed that people who came in after us got fresh food. We didn't. ) What was worse is that I chipped a tooth on a chicken bone that was at least two inches long. My fiance checked it too, and saw it was definitely a bone. He brought it to the manager just to be more informative than anything. Not two minutes later, the manager returned with a piece of chicken, NOT the bone, and said after thorough examination, it was a piece of chicken, not a bone. I told her we know what it was, and she insisted. She walked away and the younger chef came out in a threatening manner to hear what we were saying. The employees and manager hid and gossiped. I called the hotline and was told Brenda Martinez, the Area Manager, would be calling. I'm still waiting. I'm a manager myself and found the food, service, chefs, and behavior to be abhorrent. DO NOT GO HERE. I'm sickened by crap like this. I won't go away or be quiet until I'm heard.