Never had problems in the past, but this time, we rented in New Orleans and drove to Tunica, MS. As soon as we got into the Chrysler 200 w/10K miles only, it smelled, but thought it was the heat. We quickly realized the foul stench was a moldy, mildew smell that wouldn't go away and gave us a headache unless we blasted the air cond. or opened the windows all the way. Like the car was in a flood or had a severe leak somewhere. Then the next day the "change oil" message came on which is no big deal, But we decided when we got back to NO, we would request to swap it out for the rest of our rental. Then the 'check engine' light came on. Not sure what to do, called and explained. He first suggested we take it for an oil change. What? On my vacation from NJ I'm going to sit and get an oil change on a rental car in MS? He then said we could swap it out by having someone come to location that we would be for 3 hours, which was our hotel. Called when we got there, then told we didn't have road assistance. I have AAA for that, but this wasn't a breakdown. I was quickly angered, he then suggested we go to Memphis Airport, closest to us but was still 30+ minutes away, and swap it. Which we did the next morning and thankfully got a nice Mazda suv. Everything was fine with the veh. But the estimated price of the rental was $327. When we returned the veh back in NO at the end of our trip, the total was up to $349. They gave us a break and brought it back down to the orig. $327, which to me, did not compensate for the trouble and aggravation. Sorry National, that stinky car should not have been in your Emerald Isle for anyone to rent.
I arrived from Guam to assist with the flooding disaster in Baton Rouge with FEMA, I arrived Aug. 17th at 11 am, I proceeded to National Car Rental I had reserved it for a month but I found that I was $65 short on my card. I asked the lady at the counter if she could just adjust it to cover 2 wks & I would extend it when the time comes. She said she can't do it & that it would have to come from my co., all that time while I was trying to get my co. to make the adjustment, she was busy flirting with an airport employeeShe then told me that I would have to come back around 5 p.m., 5 hours later or I would loose my vehicle, telling me this in a very rude manner.I came back at 5:10 p.m. and there was another lady at the counter, she asked me politely if she could assist me and I told her what had happened with her counterpart. She then proceeded to help me and gave me a car within 5 min's. I thanked her and she apologized for the wait. She said the other lady could have done the same.
First, we got a great rate for a very nice car and it was ready, clean, and performed great. the walk from the baggage claim to the rental counter was a LONG one, hauling luggage and 2 sets of golf clubs. The employees at the counter and where we picked up our car were very friendly and professional. As I said, the car was very nice and was exactly what we needed. On coming back to turn the car in, the employee was not near as friendly and kept wanting me to pull forward until the back door was blocked by a pole. I tried to stop early, but she wouldn't let me and I ended up having to reach across the back seat to remove items there. Then, my bill was more than anticipated and found out I was being charged for XM radio, which was never discussed and which didn't even work. We got that figured out and proceeded on. All in all, I still prefer Enterprise, but this location could use a little improving.
For my visit to New Orleans, I booked a reservation with National Car Rental at the New Orleans airport. When we arrived to pick up a car, the front desk told us to go directly to the car lot. When we arrived at the car lot, no representative was present to give us instructions. Representatives were at the other car rental locations, so I couldn't understand why there was no one at National's desk. After waiting a while, we walked back inside to the front desk rep and he said to just pick a car and the keys were already inside. I appreciated the concept, but a sign with instructions would have sped up the process. After selecting a car (there were great options), we used the car for the duration of our trip. When we returned the car, it was simple and the front desk provided great customer service. I would rent from them again. Overall, it was a good experience.
I arrived during rush hour, so not many cars were available. Initially, the the car choosing process was chaotic. I was denied every car I wanted by some man. When I finally got into a Tahoe and made it to the checkout window. I expressed my frustration with the clerk. She immediately tried to remedy the situation. When the vehicle was being returned August, witnessed a very common occurance. An in correct vehicle had entered the National section, but it belonged to a separate agency. Said vehicle, took a very long time trying to figure out whether to continue driving over the spikes or reverse. I blew my horn repeatedly to advise against this. Anyway, August felt and saw my frustration and helped calm me down and executed a fast checkin all while being friendly.
I travel to New Orleans often and always rent a car from National when I do. I can not say enough about Allen, the customer service representative that often helps me (when I am fortunate) at the New Orleans Airport location. He goes out of his way to make sure that I get the type of vehicle that suits my needs and always provides me with some cold water to drink. All the while, making me feel that he is enjoying what he is doing. I know that people often make sure to take the time to complain about poor customer service, and I think that it is just as important, if not more, to let people know when they get excellent customer service. See you next time, Allen!