Best 30 New Car Dealers in Katy, Texas with Reviews -

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By: erichramos1969
Cinco Auto
Just had a terrible customer service experience. Went in at 8:30 for a state vehicle inspection, about 10:00 I see there is a missed call made at 9:40 and a message on my phone that I had given them the wrong key off my key ring. The thing is I had been sitting in the lobby the whole time, for an hour and a half, within site of the garage and the service manager who I had originally handed the key. So I go out to him and asked him why he called me when I was sitting right there in the lobby the whole time? He just basically ignored my question and said something lame like "we were wondering what you were in there for..." and asked for the correct key. I guess he just forgot who I was? I was just some guy hanging out in the lobby for no reason? Also explains why a bunch of people who came in after me for inspections kept getting done first. I just asked for my key back and left, I wasn't going to pay them for ignoring a customer.
By: Royce S.
Polaris West
Even though I purchased my Suzuki V-Strom in Maryland the guys in the Polaris West Parts Dept, especially Matt and Ken Haley, the Service Manager, have always been very helpful whenever I visit. Ken is even trying to help me to convince Suzuki to replace an item that I have had an issue with for some time. Even though my warranty just ran out Ken has agreed to speak to Suzuki and ask them to replace it out of goodwill. If I had known about Polaris West before I bought my bike last year I would have probably bought it from them.8-20-2016 Update:Just spoke to Ken. Suzuki has agreed to replace my rear rack even though my warranty had expired. Can't thank Ken and the guys at Heyser Cycles in Maryland enough for all their support and efforts to resolve this issue. This also goes to prove that Suzuki really do support their customers. Well done guys! Great job.
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By: Ovie B.
BMW of West Houston
I was purchasing my 4th BMW (X6,X5,X3,X4)from them and as usual it went well. They treated me with the most respect and never try even once to push anything on me that I did not ask for. But then again if I asked for it why push it. Got a great interest rate and even did most of the paper work at home. The service I have gotten then has always been grate. LR in Sales and Earl have treated me with the very best professional service. Talk to Earl about his Track son and LR about his daughters and they are butter in your hands. These guys will find you the right Car.
By: rrrepsol
Wild West Motoplex
Took in new tires I bought online and the wheels off my CBR1000RR to be mounted. The guys in the Service Department were friendly, helpful, and took time out to talk shop with me. I didn't get any of the attitude common at dealerships where the employees seem to think they are experts in every field and customers are inferior beings. They even offered a better deal on tires than I'd gotten on special from an online parts place! D'oh! I will absolutely be back - thanks y'all.
By: Kyle H.
Allen Samuels Dodge Chrysler Jeep
As soon as I got there someone was there to meet me at the service drive thru. Took my car back called me lunch told me what I needed had it fixed and ready in the evening. Awesome customer service very helpful. Dawn in service helped me and she was so nice! Will only take my Jeep there from here on out!
By: Mike W.
Allen Samuels Dodge Chrysler Jeep
Eddie Bartlett and Brian Johnson were amazing to work with! Everyone I encountered during my deal was nice, helpful and compassionate. They were not pushy or aggressive, they made sure I was happy with my purchase the whole step of the way! I WILL recommend this dealership to anyone I can!
By: Betty W.
Allen Samuels Dodge Chrysler Jeep
Amelia is the best salesperson I have worked with in 50 years, Nick was a superb Finance Manager and could answer my questions that I had.“Posted as a service per authority of the business, review written by customer.”
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By: Alicia G.
Eurocare Imports
I get regular maintenance on my Acura and Lexus vehicles at this shop and have gotten nothing less than excellent service and professionalism. You've earned my business! Thanks Anthony and Cody!
By: betsyj
Toyota of Katy
I am very happy and would definitely recommend to everyone. I was attended to very well. Everyone is so friendly. Very happy about my purchase.
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By: jceasar
Westside Chevrolet
Kip was an awesome salesman! After a whole day of shopping I was so glad to finally get a salesman who seemed to actually care.

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