Members Choice Credit Union
917 S Mason Rd, Katy, TX 77450
- Mon - Fri
7:30 am - 6:00 pm
9:00 am - 3:00 pm
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The culture and people are sub-par at best. The culture allows the mediocre to rise to the top and stay at the top for years. The accounting needs to be looked into very closely. Gross mistakes have been made for years and there has been obscene misuse and management of member funds. I've never seen such incompetence at all levels... Then again, that's what you should expect from a non-profit organization.
This bank will charge you fees on money you never spent. A $100 hold on an account for an actual purchase of $5 is considered negative $95.00 even when the hold comes off after the transaction posts. You will still have a positive balance... but you will have been charged $28.00 overdraft for the hold, even though you never spent 100!$. NO DIRECT PHONE NUMBERS TO OFFICES OR BRANCHES OR SUPERVISORS. You are completely at the mercy of the a call center and calls ARE NOT returned promptly if ever. They do not care to give customers with small accounts any amicable service and they do not care to loose small consumer accounts. This is the worst bank are far as policy and customer relations I have ever dealt with. Be warned!
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