CONSUMER BEWARE! LOOKS CAN BE DECEIVING! I purchased an extended warranty through this company because of their no hassle attitude, "If we can't fix it we'll replace it, Failure or malfunction, 100% parts and labor covered." My television started going bad earlier this year and eventually the screen went out. I called securranty to file a claim and I find out my policy was cancelled without any notification whatsoever. So I ask to speak to somebody that can explain. They tell me they no longer cover television. After a while of explaining my frustrations with my policy being cancelled I was finally directed to a gentlemen named Albert Rivers, who is supposed to be in charge of the claims department. In the beginning, everything seemed as if it wouldn't be a hassle until I had to show proof of purchase. I scanned and emailed the purchase receipt to Mr. ****** and they said it wasn't sufficient proof. I explained to them how this is what the store gave me
American Exteriors Roofing came highly recommended to me from a friend of mine. After meeting with John and he showed me the damage to my roof, he then slowly and patiently explained how I would need to file the claim. He sat down and helped me file the claim. When the adjuster came out, John was there to meet with him. The adjuster didn't think there was enough damage, so he denied it. John and I then filed for a re-adjustment, got another adjuster, and the job was approved without any questions. The crew was done in one day. All debris, nails and trash were picked up and I never knew they had even been there! The crew was very professional and polite. I am so pleased with their work that I have recommended John and American Exteriors Roofing to several friends of mine, and they're all satisfied as well. Thank you!
First, I would like to say that your roof consultant, John, was very polite and knowledgeable. He took the ball and ran with it and all we had to do is make a phone call and file a claim. He met with the adjuster, got the roof approved along with the sheathing. We would highly recommend American Exteriors Roofing to anyone interested in installing a new roof or filing an insurance claim. We are very pleased at what a thorough and very careful job was done - not just the shingling but the replacement sheathing, fitting of the drop edges and flashing, vent covers, and so forth. They also cleaned the gutters after the job was complete and had no damage to them. We consider ourselves lucky and grateful to have gotten your crew. The work crew made sure we got to see the old sheathing myself after the tear-off. My house has a lot of bushes, vines and flowers right around it, and they were careful to put down tarps to protect the shrubbery and catch the stuff that fell during the tear-off. I will recommend American Exteriors and Roofing to all my friends and family. Your company is well thought of and has a good track record.
I had a great experience in dealing with Rey Ugalde. He is very knowledgeable, professional and easy to communicate with(phone or email). Having some technical knowledge on HVAC systems, I thought my only option was to buy new equipment, but Rey looked at finding the true root of the problem and was able to resolve it quickly. Explained thoroughly what was wrong and what he did to repair, gave friendly advice on maintenance, as well as to completely check my system for further faults. His pricing is reasonable and I appreciated that he didn't push on an expensive new system when the issue was repairable. It is very hard to find an honest HVAC business that is not trying to rip you off, which is why I'm glad I found AC Comfort!