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Fitness Connection in Katy, TX
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333 S Mason Rd4.56 mi Katy, TX GymnasiumsExercise & Physical Fitness ProgramsHealth & Fitness Program ConsultantsPersonal Fitness Trainers
This gym is a joke!! Dont waste your time or your money. I signed up for personal training 3 times a week, when my trainer quit the GM was suppose to call me and set something up with another trainer. Two months later....no call back, although i have called everyday. I go in to speak to her...she is not there!! I call their corporate number..my pt number isn't registered so they cant help me. $380 a month still comes out my account because I "signed a contract" but i get no service. Then this month i was charged an additional $35 because their system didn't recognize my card number so it took the payment 3 days late...that's my late fee, they don't refund even though it's their fault!! Front desk is rude. Biggest mistake i have ever made!!
11320 Westheimer Rd15.79 mi Houston, TX GymnasiumsExercise & Physical Fitness ProgramsHealth & Fitness Program ConsultantsPhysical Fitness Consultants & Trainers
I had the worst experience there. I went to fitness conection with the intent of joining their gym. At first, a young man gave me a tour. He was nice, polite and I enjoyed the tour. However, I was really confused at the fact that the showers were not private in the women's area. Anyway, he asked me if I had my ID on me to sign up, and I nicely explained to him that I wasn't looking into joining immediately, as I needed some time to think about it. He then called his manager, who was extremely rude to me, aggressive, and trying so hard to push me to sign the contract. He said, I quote, "If you are ready to pay more at another gym, just because they have a swimming pool, then you must be crazy". I litteraly wanted to tell him that HE WAS the crazy one, if he thought it was acceptable to address a potential client in that fashion. I try my best to stay calm and I told the other representative that I was not used to that type of attitude and the manager stood up, made an attempt to "apologize" with no sincerity, presented me his hand, that I shook only because I have manners, and he left. So did I. I was actually going to sign up with them, but thanks to him, I will never go to that gym. I strongly advise anyone who is looking for a gym NOT to join FITNESS CONNECTION. I'd rather pay a little more and have a better service.
7102 W Sam Houston Pkwy N18.14 mi Houston, TX GymnasiumsHealth & Fitness Program ConsultantsPersonal Fitness TrainersExercise & Physical Fitness Programs
The employees are rude and disrespectful. They were not interested in accommodating the client. The first employee told me there was no manager there then he pulled a random guest and asked her to pretend to be the manager and refuse to assist us. Then a man in the office came out professing to be the manager who tried to sell us and "upgrade" when we refused to pay an additional $150 the man then go rude and told me he was 52 years old and did not have to listen to me (im 30) because he is older. I reminded him that hes age was irrelevant and he was being unprofessional. He then dismissed us saying you lost, you lost I'm not listening. I asked for the number to the corporate office and he began to ramble a number so quickly i couldn't record it. He refused to write it down so i used my phone to capture the number. when i called the number he'd given me the SAME man answered the phone. Im cancelling my membership and will pay the extra money to be treated like a human being. NONE of the employees were wearing name tags and were willing to give me there names.
10235 W Little York Rd18.02 mi Houston, TX GymnasiumsHealth & Fitness Program ConsultantsPersonal Fitness TrainersExercise & Physical Fitness Programs
10920 Cypress Creek Pkwy18.21 mi Houston, TX GymnasiumsExercise & Physical Fitness ProgramsHealth & Fitness Program ConsultantsPersonal Fitness Trainers
6801 Baneway Dr Ste 3P16.26 mi Houston, TX GymnasiumsHealth & Fitness Program ConsultantsPersonal Fitness TrainersExercise & Physical Fitness Programs
4610 Highway 620.58 mi Sugar Land, TX GymnasiumsExercise & Physical Fitness ProgramsPhysical Fitness Consultants & TrainersHealth & Fitness Program Consultants
I was in fitness connection on today took out of membership sign for certain terms was told that supplements came with the membership then I for got my suppliments when I left so I came back to get them only to be told that my terms had changed. I stated that's not what I signed for initially, I was told the manager change after I left. I asked for my money back then was told I couldn't get it back until the next day, ask for a manager and was told no manager was there, only to later find out the GM was there playing basketball after I waited over 45 mins for him then he tell me I can't get my funds back until Monday and that their was a manager there all the time sitting in the next office. I was also ask to do a survey with the rep who was canceling my contract and I gave them a 1 on a scale of 1-10, 1 being the lowest. There was 3 questions I was asked only to find out where it asked for location the representative who was a manager put another location instead of the one I had the BAD experience at and tried to justify it by saying to the GM that it was a mistake but he told me it doesn't matter. The GM Chris Ethel who I think the title GM HE SHOULD NEVER HAVE. He showed his lack of managerial skills alone with the young man who did my contract. There is to must dishonest at this place and they need to be on undercover boss so the owners of Fitness Connection will see just how BAD there business is being handled. I have more to much to write will contact Corporate office on Monday.
Seems like we hit a network glitch.