at first I was really excited because she seemed to know exactly what I wanted in my wedding dress. And the price seemed decent. However after a couple weeks and no call back, well after the time she said she would be done, I finally called her to see if she was done. She said yes I was just waiting till the snow melted to call you. I said OK, and came right in the next day. When I tried it on and noticed a few things I wanted altered a different way, which she had told me during the first visit was OK as she did everything temporarily then after my confirmation secured it permanently, she seemed to ignore or rationalize away my concerns, when I asked her about it being temporary and her finalizing it after I approved the changes she said but there is nothing that needs to be changed right??? As if I was supposed to say yes. It made me feel really uncomfortable. Here is what was wrong; The hem on my dress was obviously uneven, one side be clearly higher than the other, when I mentioned this she said it was how the dress came..ya right... Later I took it home and looked underneath it and noticed that she had actually stitched it up to be higher on one side. So either she forgot or she was lying. I also was displeased the multiple pins left in my dress from where she was working, loose threads hanging out from where she worked, stitches left unfinished and her barley being able to find the fully enclosed zip up dress bag I brought the dress in with when I was about to leave her house. Overall I felt that what I wanted wasn't really honored and my concerns where blown over with excuses like, "that not how the dress is originally supposed to go". I'm thinking the whole time, "that's the reason why I'm here, I want it altered!!!" Even little adjustments I wanted to achieve the look I was going for were made to seem like a huge burden and she kept making excuses not to do them. Lastly the bustle she gave me didn't even work with my dress they covered up the flower details on the back of the dress and didn't even properly lift up my dress for dancing, it was still dragging on the floor!!! Horrible service and quality.
Unfortunately, I did not have the same pleasant experience as the previous review! In order to take your items in on Saturday - you have to call and make an appointment, which I did and dropped them off - at which time I ask what the turn around time was for hemming my white pants and blue jeans. Mary said 3 days! I also told her I wanted a invisible hem on the white pants. She said she would call when they were finished. On Thursday of the NEXT week, I called and ask if my items were finished - Mary could not remember who I was, or what I had brought in for alterations. When she did find my items, she said they were not done and she would do them on Friday and get them done. I called her again on Friday and she said she would call me at 10:00am the next day ( Saturday ). On Saturday at 11:00am, I still had heard nothing - so I called her. She said her husband would be there - just go on in and pick them up. When I got home and reviewed my items - the white pants were very poorly done and did NOT have an invisible hem and the blue jeans are still too long - so I will be going to "THE SISTERS ALTERATIONS" and have them both done professionally!! And I will be telling everyone I know - DO NOT GO TO "SEW SWEET"!!!
If I could give her more than 5 stars I would! I live in St. Louis and was in a wedding in Kansas City and David's Bridal not only ordered the wrong dress the first time and re-order, causing the dress to get in a week before the wedding, but then wanted to charge me a rush fee of $35.00 in addition to the alterations charges to alter it. I called Mary at Sew Sweet the Wednesday afternoon before the wedding. I couldn't get my dress to her until Thursday night since my flight didn't get in until 6 p.m. She assured me she would take care of me and get it done before Saturday. Mary met me at her shop at 8 p.m. to size me, and had it done by 4:00 p.m. on Friday! She is amazing, the alterations made it fit perfectly, and the quality of work is better than anything I could have expected. She charges way less than David's Bridal, the customer service isn't even comparable, and the quality is much much higher! I will take my future alterations to her when I am in town.