First time renting from National @ MCI. 12/23 - 12/30. I have the "Emerald Isle" club and there was a good selection of cars to choose from. The vehicle I chose fit my needs and was low mileage/clean. My only complaint is that the rental return was "Sketchy". We returned the car 12/30 @ aprox 2:30 in the morning, the facility was open but there was no one there to accept the vehicle and complete the transaction. On the "Express Check-in" material that was provided when we rented, it said leave keys in car and fill out the information and deposit the express checkin in the drop box, but I was unable to find a drop box. I put the keys in the car, took a date stamped picture of it sitting on the lot, put the express check-in information under the keyboard and hoped for the best. It reminds me of Guam, where a guy I know returned a car and wound up getting billed for the car because, the person he thought worked for the rental agent, did not.In the end, all worked out, received confirmation via email that the transaction was completed. All in all favourable. I would think it would be easy/no more costly to install a secure drop box and instruct people returning during off hours to fill out the information in the express check-in, lock the car and drop the keys and express check-in document in the secure lock box???? But that is me.
I rented a midsize car (Toyota Corolla) on Monday, 9/22. I was planning to drop it off Saturday, 9/27. I received the weekly rate of $115.68 for a total bill of $199.83. I dropped the car off a day early, Friday 9/26. Can you guess what they did? By dropping it off a day early, I was no longer eligible for the weekly rate. So they removed the weekly rate from my bill and replaced it with a daily rate of $170.88 for a total bill of $851.48. I probably could have rented a stretched hummer limo with a chauffeur for that daily rate. It took me four phone calls to reach someone. First I called 800-264-6350. The automated system transferred me to an Austin location. He could only give me the number for the Kansas City airport location. Second I called 816-464-2500. The phone just rang and rang for about a minute. Third I called the 800 number again. While I was waiting for the billing department, I was disconnected. Fourth I called the 800 number again. This time I reached a billing person and she said a manager from the Kansans City airport location will contact me. I'm still waiting for the manager to call. My reference number is 209-119-32.
The car rental process online was fairly simple and straightforward, as was checking in at the counter upon arrival in Kansas City Airport. Hwoever, the car we selected (there was not many to choose from) was very dirty on the inside. The center console was digustingly dirty, there a few items left inside from a previous renter. We would have switched cars but given we had loaded our luggage in the trunk and it was pouring rain, and that we hadn't noticed the extent of the dirt, we did not get out in the rain to switch cars. In addition, most of the seats were stained from what appeared to be some major spilling accident throughout the car. Sadly, this is not the first time we experienced a messy Alamo car.