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Benchmark is one of the most unprofessional companies I have ever dealt with. They do not respond to anything in a timely manner. The house is falling apart...bad roof, bad electrical....The upkeep is non existent. The turnover with the maintenance crew is non stop. It is scary when there is constantly a new person coming to your door. The work is sub par at best. My advice would be to save yourself a lot of trouble and DO NOT rent from them.
The staff at Benchmark was quick to set up an appointment with me and quick to follow through with my application. Gretchen in the front office was very kind and helpful. The home was recently remodeled and has been such an awesome place for my children and I to call home.
Contacted Rachel about viewing a home for rent, and she was a no show on the appointment. Finally reached her two days later and we rescheduled. I showed around 10 minutes early, and she was 15 minutes late because she "locked her keys in her truck". We view the house, and I ask what is required to proceed, and to see a way to look over the lease before placing a deposit or signing. She failed to ever send me the information promised, and then goes out of town. So I call the company to get the info from someone else and the house was rented out from under me. Extremely unprofessional, and not helpful at all. Will not be renting a house from this company.
Wonderful service. Big beautiful homes provided. Making dreams happen! Rent from benchmark. Thankful for a great experience.
Hello! We rented from this company for 3 years! House was great, and we even received not one BUT two letters on how thankful they were on how clean we kept the house. On year 3 of renting was the downfall. First it started with a maintenance person coming in our house with not talking to my husband or myself, and my 13 year old daughter was home alone that day due to being sick. No mother or father wants a stranger (as you never know who is coming to fix your things) to show up when your kids are home alone. She knows to not answer the door, but they had a key. It slowly trickled to things like the dishwasher just needing to be replaced, which long of the short we had no dishwasher from November 2014-to when we moved out in July 2015. The house always needed to new roof, and thus by the time we moved out water damage had begun to happen in the kitchen. I cleaned before we moved out, however they charged us for ridiculous things. Keep in mind we DID get some of our deposit back, however they charged for painting and carpeting cleaning and talked about "nicks" in the wall. Well after 3 years one there will be some, and 2 you have to do that anyway once a person moves out. They charged labor and money for 2 light bulbs I didn't even know where out, and charged for cleaning up the back yard, which I have NO clue what this means as out back yard was spotless. We still talk to the neighbors and they stated that there was some tree trimming being done HOWEVER nowhere in our lease did it say we needed to trim trees. I think these people are in over there heads. At the beginning of July 2015 we received a letter stating the house was to be sold on the court house steps for back taxes in the amount of $15,000. That same day a "notice" of such was put on a stake in our yard. I called and was notified that they were taking care of this, however on the 31st of July it STILL wasn't taken care of. The next day I got a call from Benchmark asking if we wanted to buy the house. Knowing what was wrong with it, and how much they wanted for it vs. how much they paid for it there was no way! It is sitting on the market today. The first two years weren't bad, however by year three I don't think it helped that the house had things that needed to be fixed before we moved it and unfortunately a nice home was ruined due to things like a new roof, new dishwasher, as most people know when you begin to have water damage that is unfixed this get ruined. I don't appreciate being charged for things they are trying to fix now to make the house better to sell when it always should have been fixed!
Moved in two weeks ago and everything has been fine! There were a few hiccups when we initially the first night but Benchmark took care of it very quickly the next day. Wonderful home for a great price!
Very positive experience thusfar with Benchmark KC. I moved into my home in February of this year. Before I moved in, they completely re-modeled the entire bathroom - a wonderful surprise the day I moved in! I've had very few maintenance requests, but recently the handle of my toilet broke off. I could still flush the toilet, so it was a very non-emergent maintenance request, but they were at my house and fixed it within only 4 hours. Rachel was my leasing agent, and found the perfect house for my needs - I feel like she knew them better than I knew them myself! Wonderful experience thusfar, Benchmark KC is the best landlord I have had yet.
I'd give Benchmark SIX or SEVEN stars if I could. The leasing agent was very informative. Updates were made to my home that are truly unbelievable. The owner, leasing agent, home inspector, their maintenance people and their customer service rep are all awesome. You can tell they really do care for their homes and care for what matters to you, as their tenant. The house is truly breathtaking and beautiful. I couldn't have asked for anything more. Thanks Benchmark! You rock!
Had a great experience. Rachel Corleone was very helpful. I like the area I am in, and the home is nice.
currently am a tenant and have only been into it for a mont and already became a problem. stated we didnt pay enough for the pet deposit but was unable to tell me what wasn't paid- couldnt get a hold of anyone to know where the nasty text came from-they could have called as well. continously finding things wrong with the house but I know it wont be corrected- the yard was full of trash and debris at move in, our garage doors didnt work, and after getting fixed only found out one is only electronic and the other is not- was not a good way to start out our 13month lease and hoping there is light at the end of the tunnel