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02/03/2015
By: Nicky B.
Keauhou Urgent Care Center
Dr. Deana Sanchez is the best doctor there. Not only is she knowledgeable, but very understanding and COMPASSIONATE! It's a rare quality to find in doctors these days. The facility is convenient and clean, the receptionist is very professional and she was patient with me (I was in a lot of pain and couldn't fill out the forms). She was family of some people that lived near me, so I did have a fleeting worry of my confidentiality (conditions, meds).... but like I said before: she was very professional, so I hope that extends beyond her work hours.I had been there before, and here are my complaints about this place: the nurse (or whatever she is supposed to be) was unprofessional and did not even read my chart. This resulted in invalid urine samples. She promised to bring me some water , but forgot. When I went to the bathroom, there was nothing to dry my hands on, so I used a napkin in my purse. Right afterwards, the 'nurse' used the bathroom (my room was right next too it) and walked out WITHOUT WASHING HER HANDS. Really? A healthcare professional?I arrived there at 9:15 AM on a Sunday; there was one person ahead of me in the waiting room who went back as I arrived. IT TOOK 50 MINUTES before I saw a doctor! I can't imagine what a busy day looks like....I was at a Kauai (different island) UC last year and they billed my insurance directly, here you have to pay upfront ($160). I don't understand that, if you have reliable insurance, and you're part of an island wide chain of Urgent Cares, why can't they accept my insurance in my own town? Next time I'll try the other UC.... or if I absolutely have to go to the one in Keahou, I will call ahead to see if Dr.Sanchez is there, otherwise, I might as well go to the ER 11 miles away.... it might be quicker.
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09/03/2014
By: Sierra D.
Urgent Care of Kona
Having to go to the hospital or urgent care is never a fun experience, especially when you're on vacation and want to be exploring! Luckily I went to this Urgent Care when I came down with some interesting flu-like symptoms. The staff, all the way from the receptionist to the doctors were so helpful and nice. They knew I was feeling bad and didn't want to be there, but they did their best to ensure I had the best experience.I didn't have to wait long at all to be treated and I felt like I was tended to very professionally. I highly recommend if you're traveling (or living) in the area.
01/26/2014
By: tracy.dron
Keauhou Urgent Care Center
With the previous comment being said, the doctor is slow....yes. But VERY thorough, and explains every detail of your illness. You can not find doctors like this these days who will spend time with their patient and not be rushed. I would go back.
08/22/2014
By: lizheimanzagorodney
Urgent Care of Kona
They always take great care of us at Urgent Care of Kona. We have three generations in my family who count on the doctors and nurses at Urgent Care of Kona.
Tips & Advices
An osteopathic physician practices a comprehensive form of medicine that takes a holistic approach to a person's health. Instead of specializing in one system or set of organs, an osteopathic specialist focuses on the health of the total body. This includes evaluating environmental factors that affect a person's well-being.
Many family doctors deliver babies, especially in rural areas without a nearby OB/GYN. However, most family doctors only deliver for low-risk pregnancies and do not perform cesarean sections.
Family nurse practitioners are highly educated nurses able to provide medical care individually or with the assistance of another professional. Family nurse practitioners obtain a Bachelor of Science in Nursing and then take the National Council Licensure Examination to begin working as a registered nurse. Then, they continue their education and obtain a Master of Science in Nursing. Following that, they become certified in family practice via the American Nurses Credentialing Center of the American Academy of Nurse Practitioners, allowing them to become certified family nurse practitioners.
Some family doctors provide immunizations while others do not. Typically, doctors who work as part of a large practice are more likely to offer vaccines in-house. Doctors in offices of one to two physicians are more likely to refer patients to a public health department or other immunization provider.
A physician's assistant is a person qualified to perform routine medical services. This individual is professionally licensed and certified, but they may not have the extensive med school education of a doctor.That said, PAs do complete almost three years of postgraduate study and more than 2,000 hours of rotations.

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