This company is horrible. I prepaid for a shuttle FROM Junction City TO MCI Airport 2 weeks in advance. I received a text reminder the day before pickup. I arrived 20 minutes prior to my scheduled pickup time. While waiting, the driver called stating he was at the location AT THE AIRPORT. I was furious because he was at the wrong location! He then tells me he read it wrong and hes on his way to me now ( which is 2 hours away) He calls me back and said, " Maam, I'll get you there don't worry. Actually they didn't have anyone scheduled to pick you up so you're lucky. I took this job at the last minute." Like that was suppose to make me feel any better! So here I am stranded at the hotel pickup because the stupid driver couldn't read. So I call the KCI roadrunner and speak to a lady named Taylor. I told her the situation and she replied " Well hes coming so you'll still make your flight" THAT IS NOT THE POINT! This is an inconvenience for me. I asked to speak to a manager and she tells me no manager is available until Monday. I asked for the managers name. She gave me his first name, so I said whats his last name? She tells me she's not comfortable giving out his last name. So I ask for her name she told me her first name and again she's not giving me her last name either. I asked for the corporate number and she tells me they don't have a corporate number. She had an attitude and was very rude. I asked for a discount and she stated "I'm sorry but your are already getting a discount" (referring to my MILITARY discount) I was angry and annoyed by this experience and I will never use them again! So here I am praying this driver makes it here quickly and in enough time so that I can make my flight that is in 5 hours. This is a warning to anyone, don't waste your time or money because they are NOT professional.
I had no problem using KCI Roadrunner before.. I always had decent customer service and no problems with anything for 2 years .. Until Last weekin regard to a ticket that I purchased from KCI company that is no longer honoring.Ive been a big supporter and user of KCI roadrunner for 2 years now and they have always had good service. I have a ticket that I purchased that was promised to me to be good for 1 year and now that I want to redeem it, I was told the co. will no longer honor their agreement to help with my ticket.Im not asking for a refund, all I would like is to be able to use my (paid) ticket to get to the airport.I spoke to one person who informed me that they *would* honor my ticket.and now Im going to be out 56$ because *no one* is willing to honor the agreement that my ticket would be good for a year *regardless* if the company got sold to Quicksilver. Quicksilver personnel tells me that they wont honor any of the previous holders of tickets and that they did it only for a short period. If they had me on their system , I was *never* informed that my ticket would soon be obsolete. If they had bothered to contact their customers or warn them ab out deadlines, I would have gotten my refund. Im sorry to do this but now Im going to spread the word at how badly they are doing business and breaking promises to long time customers.If I could give 0 or negative stars , I certainly would.
Worst business I have ever dealt with. KCIRoadrunner was scheduled to pick me up at 5:30p on Mon and again at 2:15p on Wed. On Monday, the driver almost passed me by despite the fact that I was standing exactly where their website tells you to at the airport. Then he proceeded to berate me for not calling ahead to confirm my reservation. Nowhere on the website does it say to call AFTER you have already made you reservation and paid online. The Monday driver was very unsafe by constantly tailgating on the highway but nothing compared to the Wednesday driver. On Wed., I was made to wait 50 minutes for the shuttle due to "technical difficulties". Once the driver finally did show up, the van had no AC (in 98+ F), had a huge crack in the windshield right in front of the driver's field of vision, and he tried to charge me for the ride because he had no idea who I was despite his paperwork. His driving was atrocious as well, not only did he tailgate less than a car length going 65 mph but he swerved the entire 1 hr drive. It felt more like riding on a boat in cross-wind waves than on a flat highway in KS. The worst comes last however. The week before my trip I noticed on my bank statement that KCIRoadrunner was planning on charging me an extra $41 for no reason. I immediately wrote an e-mail informing them of the situation and never heard back. On Wed. I called as well and asked to speak with someone about this mistake and was told that the woman who does all of the financial work for their company only is available from 11am to 2pm and if I wanted something fixed I needed to call back tomorrow to talk with her. So I did call back the next day and got hung up on. I called again and was told she couldn't come in to the office that day and to keep calling back until she could show up to work.