10/08/2015Terry Cullen Southlake Chevrolet
I absolutely love the entire Terry Cullen crew!!! My sons and I feel like family when we are with them!! My most recent visit was with the collision center. Jeremy, Chad, and Mr. Tom are amazing! They are genuinely friendly people and exude passion for their work as evidenced by their talent, expertise, and precision. The bumper of my 2014 Camaro "Mello" was hit by a tire tread of a big rig on the highway while I was driving 70 miles per hour. Mello was repaired by these gentlemen and looks like he was pulled fresh off the new car lot! I am so happy!! Thank you guys for fixing that "black eye"!! I also want to say that Justin, in sales, is awesome!! I dropped off my vehicle for repairs and needed to pick up the vehicle that I was going to drive during Mello's "resting period", as Justin calls it. Justin assisted me with picking up said vehicle to drive for the week. I truly appreciate him. A supplement was done and repair time was extended into the next week. Switching back to the collision center, I was provided a loaner vehicle for the extended repair time (when the supplement was done). I'm very grateful for that as well. The repair time was quick. The customer service was superior. My repairs are flawless!!! ☺������������
HI, THIS IS Esha AND I JUST WANTS TO THANK SALES MAN , NAME DALE , AT THIS DEALER COMPANY I MEAN ATLANTA FINE CARS,.I MEAN HE WAS HELPING ME WELL AND STAYED WITH ME TO FIND THE CAR CLOSE TO MY BUDGET , ANY WAY THANK YOU TO HAVE PATIENT WITH ME TO GET A VERY NICE MINI COOPER , BY THE WAY I PRECIPITATE THE MANAGER MR RAY FOR BREAK DOWN THE DOWN PAYMENT TO BE AFFORDABLE TO PAY DOWN PAYMENT. THIS IS THE ONLY WAY I CAN HELP THIS BUSINESS TO HELP PEOPLE ME.
07/16/2015Terry Cullen Southlake Chevrolet
Terry Cullen shouldn't be allowed to represent the Chevrolet name. I had the most horrible experience with this establishment. After getting over $1300 in repairs off of my car, it still wouldn't pass emissions so I could get my tag before my birthday. The code for it was related to the work that I had done to the car already. I take it to Terry Cullen Chevrolet, and I get a rude service rep who basically just saw a woman, and thought he could get over on her. They set an appointment well beyond my birthday, and I had no choice but to take it. When the time came, I dropped my car off, and they had it for a day. The service representative, "Steve" called me, and told me that the previous work done on the car didn't have anything to do with them, (even though I guaranteed service due to the warranty on the parts,) and tried to jilt me out of $120+ dollars. I told him that he didn't understand that I shouldn't have to pay, and I had him talk to my advisor from a previous Chevrolet dealership so he could get an understanding. After an hour, he calls back, and says okay, I won't be charged, and they will get to the bottom of what the issue is. Another 2 weeks go by. I call, and check on the status, and they tell me to come get the car, and drive it on the highway because it needs miles on it to pass the code for emissions. I asked them, 'how am I supposed to do that with a tag that's bad? You guys gave me the latest appointment, and now you want me to drive it so it can pass emissions so I can get my tag? That doesn't make any sense.' The representative then says that they only have temp tags for their servicemen to put on the car, and drive it. So, I asked them if they could do that. Another week goes by, and again I call to check on my car, and someone tells me to come and pick it up, again, to come put miles on it. I went to get the car, and I drove it over the weekend, and brought it back that Monday just as the dealership specified, (because the emissions technician was on vacation). It failed emissions, I was charged for the test, and told that there wasn't anything they could do without charging me for another service. So, basically. I am paying insurance on a car that I can't even drive.Thanks for nothing, Terry Cullen. If you are a woman, do not go to this establishment by yourself. They WILL try to cheat you out of your money.