The Perfect Pooch in Joliet, IL with Reviews -
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By: Anna K.
Furry Babies Inc.
If I could, I would give this no stars. I went into the store yesterday with a friend to just LOOK at the dogs. I commented to my friend ONLY, not standing near any of the employees, that I thought the dogs were cute, but it saddened me that they were bred to be sold. When my friend asked to hold one of the dogs, an employee in a red Hello Kitty scrubs top very condescendingly said to my friend, "Oh, is it OKAY that you hold it, since your friend says our dogs are bred to be sold?" That's really rude. What if I was a secret shopper? Maybe your boss's relative? How would you know?As I was leaving, she yelled in a belittling, sarcastic voice, "Aww, have a nice day!" I have never been treated so rudely in customer service and I am never going back. Why would I take your services after being treated like that?I worked at a pet store for awhile, and we were told that if a customer wasn't educated on where the dogs came from or how they were treated, our job was to be polite and educate them. They're a CUSTOMER. Buying a dog is a big deal. If you're not rude, the customer shouldn't be. Provide useful information. I was treated like an idiot, and none of the other employees stopped her. This place is the absolute worst.
By: mish030
Furry Babies Inc.
Beware! Do not buy a puppy from here. Before the first year was up my puppy had to have surgery. We have had her for 19 months and she died yesterday from a hereditary disorder. Please, do not give this location or ANY Furry Babies any of your hard-earned money. It will cause a lot of heartache in the end. It's a shame I have to give it a minimum of 1 star, because you cannot give this horrible place negative stars.
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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