Best 30 Heating And Plumbing in Jersey City, NJ with Reviews - YP.com
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10/19/2017
By: M J.
Roto-Rooter Plumbing & Drain Services
I had a clogged drain and a disconnected pipe from my utility sink. The plumber was here within an hour of my phone call. He explained what he was going to do and when I told him future plans for adding in a second sink, he suggested putting in the connector piece now so it will be easier to connect the second sink. He also put booties over his shoes whenever he walked on our hardwood and I appreciated that a lot especially since he was in and out of our basement which has a very dirty cement floor.He also let me know that he would be in and out of the house several times and that at some point he was going to leave to pick up parts - I really appreciated knowing ahead of time that he would be leaving.I'd rather not have to call a plumber at all but if I have to, I'll call them back.
09/05/2017
By: Don S.
Roto-Rooter Plumbing & Drain Services
not good would never call roto rooter again .inexperienced people couldn't diagnose problem had to call real plumber to fix problem
08/29/2017
By: Fran L.
Roto-Rooter Plumbing & Drain Services
Technician 3856 came, so sorry that I can't spell his name...He was very thorough...I had a blockage at the main main site and it was backing up into my basement....he offered great service explained what the blockage was and showed me...also as this was a result of a 40+ year build up of grease he offered their product to use weekly then monthly. in 2015 I had same problem the tech that came was not as thorough and did not offer the same advise.
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07/08/2017
By: Sabbir L.
Roto-Rooter Plumbing & Drain Services
Needed a water heater replaced, but it was not yet an emergency. Roto-Rooter sent out a very knowledgeable plumber for a quick visual inspection of the situation and a consultation. Then, a team of plumbers showed up (on time, as scheduled) to uninstall my old one and replace it with a brand new one. They were very knowledgeable and efficient, and they got my tank replaced and had hot water coming out within a couple of hours. Cost was no more than their estimate. I will use Roto-Rooter for future plumbing needs.
06/18/2017
By: Megan C.
Roto-Rooter Plumbing & Drain Services
Patrick was friendly and knowledgeable. I called Roto-Rooter to replace my faucet and within 10 minutes, I received a call that Patrick was on the way. I'd use Roto-Rooter again!
06/17/2017
By: Steven F.
Roto-Rooter Plumbing & Drain Services
Misael Cruz was amazing. He did an excellent job and was extremely professional. He walked us through the issue and explained how it should be fixed. I highly recommend him and will request him in the future from Roto Rooter
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06/15/2017
By: Pat D.
Roto-Rooter Plumbing & Drain Services
DO NOT USE! I had a backed up sewer drain and after they inspected with their camera they told me I would have to have the old pipes ripped out and new ones put in $11000 total without an option to try to clear the pipe. I brought in another plumbing company for a second opinion and they cleared the drain in a half hour for $200. I put a call into roto rooter after and they said they keep the videos on file and was assured I would get a call back and never did. Beware they're just looking for a quick buck. Poor business model guys better luck next time.
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05/27/2017
By: Michele C.
Roto-Rooter Plumbing & Drain Services
Francis was awesome. He was very polite, gave us an upfront and accurate quote and completed the job in less time than we had expected. Also gave us a 6 month gauruntee. Thank you Francis!
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05/22/2017
By: Bertug K.
Roto-Rooter Plumbing & Drain Services
The plumber showed up and provided me with a quote of $245 to remove whatever was clogging the toilet (if it was something soft) and $435 to remove it (if it was something hard). I asked for a discount, received 30% off and he got to work. Within 3 minutes he complained that he thought this would be easier and he should not have given me a discount. After 10 min whatever was in yhe toilet went down the pipe into the sewer and he did not pull out anything. Now i am worried that my sewer might back up because he stated that it is a possibility and there is nothing he can do about it. Walked into the house with wet shoes and a wet jacket all the way to my kitchen with 0 courtesy. Did his service and left and did not even bother to say bye or anything nice like thanks for using our service. Not calling these guys again.
02/06/2016
By: excellentservices
Roto-Rooter Plumbing & Drain Services
We have a horrendous sewer backup problem and called Roto-Rooter on a Friday. They had to call us back to give us the next available time, 6 hours go by, and no call. Finally we called them back at the end of the day, and a rep said we "tried" to call you (we confirmed they had the right numbers -- we did not get any calls because we were watching the phone like a hawk). In any event, we were told someone will come out 8am-10am the next morning. We called the next morning to confirm, another rep told us we have you down 8am-12 noon. We called back and forth and got some rude rep that hangs up on us as we are trying to get a status confirmation that the time we are waiting is not wasted. We are still waiting for them to get back with us if someone can come out today..as they said they would.
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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