04/26/2017Verizon Authorized Retailer - Victra
Worst customer service I have ever received in a phone store, anywhere. Went into the store on April 25, 2017 to trade in a Samsung S6 phone for an updated Samsung S8 phone.The customer service representative, who appeared to not know exactly what he was doing on the stores computer system, sold me the S8 on paper. Than he turned around and told me he couldn't give me any monetary credit for my S6 phone because he had already done the paper work on selling me an S8 phone first. The credit for my old phone was suppose to be credited to the purchase price paperwork for my new phone.I told him the minute I sat down that I wanted to trade in my old Samsung S6 phone for a credit even before he touched a computer terminal. He told me he was sorry. Even though it's money out of my pocket, his mistake, and is costing me money, I'm just suppose to overlook it like good old jolly fellow.What business school do they teach that backwards philosophy in. On top of that fiasco, he broke two screen protectors trying to install them on the new S8 phone screen, and than told me he was out of screen protectors for the day, and that I would have to return in a few days to get one when their store was resupplied.Three and a half hours later I was so angry that I just demanded a complete refund, I was so burned out from waiting that I didn't want the phone anymore. I just wanted to get away from the store's customer service incompetent "clown" clerks. To add insult to injury, the store returned my money, but charged me a $35.00 restocking free. So, I still tomorrow, sometime during the day, will have to go and buy a phone somewhere else. In summation, I wouldn't step foot in this particular store again, "not even if hell itself was freezing over."
This Place Is AMAZING!!! We walked in and immediately we were welcomed by the Staff at the counter. She was kind, funny, and very helpful. My husband's cell phone was cracked from accidentally falling off the counter. She quoted us way below the price for even having Verizon's Crap insurance! She said, I can give you 10% off and a screen protector for your phone if you leave a Google Review on us. I said, I would be more than happy! Thank you! Thank you! Thank you! You went above and beyond our expectations! DO NOT USE Computer Warriors!!! Please USE CELL PHONE PLUS!!! You will not be disappointed!!! =) We paid $180 for the Computer Warrior's to fix our last phone's screen. They were dull, rude, and not open to any discounts.