I could not add a owner response so I am adding one here.Now I would like to tell my side of this story. Jennifer drove her car to our shop on May 1, 2013 for check engine light on, hearing water sloshing and water in passenger floor board. Also sometimes it would over heat. First of all we ran a scan diagnostic. The cost for this is $70.00. There is a sign posted in my office stating this. We found code P0301 for #1 cylinder missfire. Checked the ignition coil and spark plug. They appeared new. However, where she had these installed, they did not add dielectric grease to the spark plug which caused this missfire. We added the grease and reinstalled plug. Then cleared the codes. The car did not overheat with us. Checked cooling fans, because she was told they were not working, They are working, but her oil light kept flickering which she knew about. This can cause a car to overheat when it is abused from not changing the oil and the car loosing oil pressure from time to time. Her ac drain was stopped up and we did try to clean it out with a wire hanger (even the dealership uses this) As we explained to her, there is a repair for this. 02 Mits Galant are known for this problem. But once you make the repair, it backs up the water in the drain tube and drips on the drivers feet. Charged Jennifer $70.00 for all of this and $39.42 for an oil change. Then she called and had her car towed in onJune 12, 2013.(keep in mind she drove it in the first time) She said her car keeps cutting off, hard to crank and the check engine light was on. We ran another scan diagnostic and found codes p0102 vaf circuit, p0113 intake air, and p300 for random missfires. After checking her mass air flow sensor we found it was bad and needed replacing. Called the customer and she was immediately mad because she thought it pertained to the last time her car was here and it should be free. I tried to explain it was not the same thing, but she did not want to hear what I had to say. She was the one who got defensive and wanted her car. I told her she owed us $35.00 for the diagnosis and then she went off on me on the phone. So at that point I did get defensive. I don't understand why people have to be so nasty. I do understand we are not going to make every customer happy, but I am proud to say 99 percent of our customers love us. I hated Jennifer felt she had to report this with such anger, but that is her right.
06/29/2013Merchant's Tire & Auto Centers
I was very satisfied with the level of service I received at Merchant. One of my tires kept losing air pressure, so I took it into Merchant to get it looked at. Turns out I ran over a nail, so they quickly fixed it for me and didn't charge me a penny. I had bought tires from them several months back, so it was part of their complimentary service. Their staff is professional and friendly, and their waiting area is nice and clean. Merchant tire is my "go to" tire center in Jacksonville, I highly recommend them.