01/02/2017Yakitori House Restaurant
When you're in the mood for Japanese food I would recommend everyone to eat here.The servers are very friendly and know how to treat the customers. The food was delivered in a neat and orderly fashion. The setting of the restaurant is unique to others as you could settle with the traditional seating arrangement of a table for four or stop on by their bar, which serves both food imported beverages. The food was a very traditional portrayal of Japanese food, even the hand towels to clean your hands before eating was handed out to customers. All in all, even though there is limited staff and is generally smaller than most restaurants, it stills offers amazing food, service and setting for everyone to enjoy.
My family ABSOLUTELY LOVES the food! Our issue has been with the delivery time!! I always ask how long it will take. For ex: If we're told that it will take 45min., we've still been waiting 1hr15-30min. later. They've delivered to our house SEVERAL times. When a food item was left out of an order, and I believe in tipping at least $7 to the drivers. I called to ask for either the food, or money back. The female owner or manager accused me of lying and hung up on me 3times. Even though we were loyal customers (3-5times a month), she didn't believe me. When the delivery driver got back, she realized that she was wrong, and had food sent to us. It's your choice. We're done!
-1 STARS I cannot begin to describe how horrible this place is. I ordered delivery around 7 P.M., small order. They informed me that it would take about an hour, which I absolutely had no problem with. It was around 8:40-9 P.M. and still no food. I promptly called them and inquired about my order. They proceeded to tell me that it would take about 60 minutes and that the delivery guy had already left with orders at hand, including ours. I agreed that it was no problem, they were very nice about it. Two hours and some minutes after ordering, it was around 10:20 P.M., I called once again and inquired about my order. He had proceeded to tell me that excuses and then tell me that he had just pulled in my area and to give it 15 more minutes. My food was cold, stale, greasy and soggy! I was very disappointed and will never order from there again! There shouldn't be an excuse for delivery that takes longer than 3 hours.