10/24/2014Coggin Toyota At The Avenues in Jacksonville
The condenser fan motor on my 2005 Camry quit working after 240,000 miles. Kim was my service adviser and she made everything as simple an inexpensive as possible for me. Her initial estimate was a little high. I told her I had already called for a quote on the part and the labor to install it, but of course the taxes and shop fees, etc, somehow caused her estimate to exceed my own. She said there wasn't anything she could do about taxes and shop fees, but when I told her I had bought 4 cars from Coggin Toyota and had been coming to them for service for 12 years, she reconfigured the labor and managed to come in below my own initial estimate. She also gave me a loaner car, which because I need my car for work, made this fix seamless and easy for me. I appreciate the friendly service and her efforts to make this as easy and painless as possible for me. I would also like to take this opportunity to comment on the honesty and integrity of the Coggin service team in general. There have been times over the years, when I had a concern, and even times when I told them that a 3rd party had said I needed expensive repairs, and instead of taking advantage of me, they told me there was nothing wrong with my car and didn't charge me a dime. They seem to understand that keeping customers over the long term makes them more money than making a few extra bucks in the short term at the consumers expense.
Alex did an excellent job! He went up and above any expectations that I had. His sense of professioanlism and work ethic were demonstrated with extreme clarity and he clearly makes his customers the main focus. Alex's business acumen and product knowledge made my decision to purchase easy. Alex showed collaboration, team work, and was invovled with all aspects of the dealership to ensure my experience went well. I walked in to Keith Pierson Toyota at 10:30 AM and my dream truck was not on the lot, but through perseverance, Alex was able to locate, pick up, and deliver my truck to me by 7:30 PM, detailed and ready to go. I will recommend Alex and Keith Pierson Toyota to all of my family and friends when it comes to their search for a new vehicle.
The service department here is amazing. I bought my car from these guys in 2005, and haven't lived in Jax all that much since. I was back for the summer, and they were really helpful, even when they didn't have to be. I am sitting in the waiting area now, because I came in to beg for an appointment to get my A/C worked on before I moved out of town the day after tomorrow. They squeezed me in right now, AND helped me get the work done that I was heading home to do right then. WiFi in the waiting room, and they let me print and fax things that were on a deadline. Freed up all of tomorrow for packing and prepping to move. Steve and Kevin are the best :)