Update 12/10/13:This clown below me is stating the obvious when construction is taking place. It's probably the last property manager posting below as they the management team were not invited back after interviewing for their positions they had, so pretty much they were fired. I've lived here for a 1.5 years and all I can say it's much better now than before. This liar below my review probably has issues due to not paying on time or something else, he or she is complaining about how much the rent is? They are giving move in discounts as well as assuring (my) rent wouldn't go up more than it did last renewal which was low. They don't want everyone just moving out if they jack the price up. Common sense would tell you that. Obviously he or she doesn't have it. The trash compactor in ALMOST all apartment complexs have issues. They even bought a new one here that locks and compacts the trash when it locks. So im not sure what the reviewer is talking about. All complex's are going to have people that find complaining to post, like above. All i'm saying is, I might renew and this is a real review NOT from the office. I will say since I recently posted, the only thing I find annoying is the new maintenance supervisor is not as good as the last one and they are slower to fix things. What the reviewer also stated, about the roads needing to be repaved is completely twisting the truth. It DID make sense that they repaved the complex in Dec. instead of month ago because of the trucks. That's a logical answer. So I disagree completely. The management team is actually good and very professional. Complete 180 from the last terrible management team. BTW, you can now pay your rent online without a fee unlike before.-----------------------------------------------------------I'm giving this a 4 out of 5, it's under construction and they are making major improvements everywhere. I'm very impressed. Not sure why some renters are complaining to management about noise, you obviously are going to have noise for awhile, when you are redoing the entire complex!!!!! Have a open mind please!. It needs to be done. One of the reasons people were not renewing their leases was because the past owners barely kept it going and just repaired things. Did not care what the place looked like. I liked the price and the size of the townhouse was my reason. I disliked Sharon and Amy the managers. Absoutely terrible overall no need to get into details as they were FIRED. The new management team is 100X's better. I used to not like walking in the complex office, now I look forward to saying hello. The customer service alone has improved 100X's as well. That alone has me now thinking of renewing. The past management team would not take care of a major issue with my carpet (massive carpet cleaner used) from the last tenants. I brought it up to the new management team and I receive a call letting me know they are replacing free of charge and right away. It's also much nicer. They are just nice and keep their promises so far. The owners who I obviously haven't met are doing the right thing and redoing the entire complex from painting to new roofs, new siding, new pools, new playground (MUCH NEEDED) new fencing and more. I had complaints before but not now at all. Great job so far!
I lived at Bell for one year and the first 3 months were great. The entire staff seemed really nice and helpful. However, for the remaining 9 months and including the move-out I was extremely disappointed with the lack of professionalism and blatant lack of concern for the tenants. Our downstairs neighbor was a heavy smoker, and despite closing our doors and windows the smoke smell would come into our apartment several times a week. At first management offered to install a filter, which helped if we ran the air. But eventually it stopped being effective. We complained to management several times and finally were told that they did not know where the smoke was coming from. Secondly, regarding this same neighbor we had issues with, the staff handled the entire situation very unprofessionally. I heard the manager Sonny on the phone ( our neighbor always had her phone on speaker) telling our neighbor that we were at fault and would apologize to her. Then we would receive a call from Sonny the same day apologizing and calling our neighbor "crazy." Management not only failed to resolve the problems, but made it worse. As for your noise levels, be very careful. In a span of 6 weeks our neighbor called the apartment officer with noise complaints at least 2 times. The first time I was sleeping alone in my apartment at 3am when i was woken up and the second time was while my roommate and myself were studying. Despite the officer apologizing to us, we still received phone calls on Monday morning from staff reprimanding us for our noise. During one conversation Sonny told my roommate to "shut her bedroom drawers quieter." Unfortunately though there were no bedroom drawers to "shut quieter" in the apartment. However, despite our terrible time at Bell, I still didn't want to say anything bad. Unfortunately upon move-out I think it's Importent to make current and potential residents aware. Our apartment was occupied for two years by my roommate and myself. Assuming that we walk on our floor everyday, there is a degree of normal wear and tear that is expected. However charging over $500 upon move-out Was alarming. They charged us $90 alone to "clean the tile and grout. " And over $400 for a carpet replacement. I understand that other apartment complexes deep clean carpets, repaint walls, and clean the tiles/floors before they turn over every apartment and this is just a common practice that does not require charging the previous tenant. Unfortunately at Bell, it appears as if move-out fees are high all across the board. Check out apartmentratings.com for other reviews as well. If you are living here currently, good luck! But to those deciding, Jacksonville offers plenty of beautiful apartments, with similar pricing to Bell, but with half of the grief. I will admit though, Waffle breakfasts on Saturday were great and the maintenance guys are awesome!
This is a beautiful place to live. All staff is easy to work with and I appreciate them all.I hardly remember names unless people do something to make it memorable to me and that can be something good or bad. In this case it is incredibly good...and all that I share is done with a smile on my face.With that said, I remember Jennifer who is the manager because she was extremely kind and professional when I was in need of help. I can't forget Nikki because of her professionalism and willingness to help. I made a point to find out Edgar's name because of all of his hard work. Whenever I have had something wrong during the past 2 years I have lived here he has been excellent. He has a good attitude and fixes whatever I need done. Matt goes above and beyond when providing service and he really impresses me. I love Matt's personality, he is that someone that anyone would love to have on their team. He is thoughtful, hardworking, kind and extremely professional. I haven't needed any major repairs because this is a great place but when I needed to have shelves reinforced, closet doors realigned (because I was too rough), filters changed, additional smoke detectors, extermination, an electrical glitch, my bathtub re-done, stopping of a leak...all normal things that happen in day to day life. They have been there. Nikki drew up the works orders quickly, efficiently and everything ran like clockwork each and every time. So in addition to living in a nice place you have the assurance of knowing that your needs will be met in a timely manner. The work will be completed by dependable, hardworking maintenance men with great attitudes. Attitude matters the most because good customer service is hard to find and if you are like me always appreciated!!!Thank you Bella Terrazza!I will spread my review around because I am happy.Otherwise I would not take the time so believe me, I am pleased and highly satisfied.
07/11/2013The Oaks Apartments at Normandy
In regard to the complaint filed by resident Johneisha. Resident 1st reported her AC problem to our Leasing Office on May 20, 2013 that was resolved same date. Additonal call received 5/23 late PM, due to current weather conditions our staff reponded the next business day resolving the matter. On May 30, resident called again late PM, my staff responded next business day finding the air handler stopped working which was a separate issue from her 1st call. Our staff immediately called our Vendor, part had to be ordered and matter was resolved on June 3, 2013. Due to the location of this apartment the windows could be opened. My staff was very apologetic during this time frame and offered the resident a portable unit, that was declined. Resident was then informed to open all windows and utilize her ceiling fans. Current weather conditions during this time frame were low 80's during the day with a variance of 60's in the evening. The Oaks has and will always handle AC issues and any other concerns in a professional manner and resolve the matter ASAP.
Prior to moving into the apartment 1)*someone* who has never been identified (police say it was 99% maintenance personnel) came into the apartment and used the toilet and *left it* in the toilet. Office personnel deny any involvement, but changed our keys 2) downstairs neighbor calls the Jacksonville Sheriff's office to complain about noise, and yes, the police show up to ask if we will stop walking and just sit and do nothing. 3) just came back from running errands and a notice from the office on the door stating they have confiscated the valet trash can due to it not being brought back in to the apt in a timely manner. They could've sent a text, or an email as a courtesy reminder but didn't. 4) the pool water isn't kept clean, you can see hair and debris floating around 5) the so called security gates are hardly ever closed when they're supposed to be. Giving 2 stars because of the nice faces in the office and the pleasant demeanor they exhibit!!!!