This place is unlike any dealership I have ever been to. Very down to Earth and knowledgeable about all the cars. There is absolutely no pressure when you are looking at the cars. Such a nice experience from others I've had with numerous dealerships. Not only does the owner, Michal, not pressure you, he services all of his cars to a very high standard. My car (BMW 745) had new brakes front and back, new tires, new floor mats, new oil, and then the alternator was acting funny the day after I bought the car so he replaced it with a brand new alternator because he said "that's the right thing to do." That is unheard of when it comes to buying used cars from any dealership pretty much. Anyway, I ended going in to get my wife a car and we both left with one because I trusted this guy to know he was giving me honest advice and wasn't trying to pressure a sale. We've pretty much decided to only buy our cars from United Imports from here on out. No point in going anywhere else. Thanks again Michal!- Joe Carlucci
I heard a few bad and a few good things about CarMax but I can tell you after car shopping at other dealerships I had the best experience. I came in, sat with a great guy, we talked everything thru, he entered my info & was able to tell me right away what I was approved for. There isn't a back & forth, no haggling, he never left to "get a managers approval". There were no secrets, everything was right there on the table. Right on the showroom floor I saw my car, a bright red 2013 Chev Impala. Perfectly clean, low miles & minor things wrong. I was so comfortable with everything I didn't realize until I was leaving that I didn't even test drive it!! That's just how they made me feel when I was dealing with them, I felt like I could trust them. After the HORRIBLE experience I had at other dealerships I will always come back here in the future. Please keep up the great work & thank you so much!! I'm loving my new baby!
The review regarding multiple contracts was from a customer who did not understand the way finance charges are calculated. we set the customer up to pay two installments towards the downpayment. When he had paid the second installment we reissued a new contract showing all of his money being applied as a downpayment instead of installments. this lowered his total finance charges by a couple of hundred dollars, but increased the imputed APR by a couple of tenths of a percent. When the customer complained we tried to explain it to him, but he could not understand. We offered to allow him to pay from the original contract, but he refused to because it cost more. We tried to help him to understand and even spoke to his father, who understood we had helped him, but could not get him to let go of the issue. As the saying goes, "No good deed goes unpunished."
08/03/2013Jacksonville Auto Link Inc
I am giving them 2 stars because the salesman was actually pleasant to speak with. I purchased a 2004 Ford Expedition Eddie Bauer model,from them in June,2013 from an ad they had on the auction site ,Ebay. Seeing as I was 400 miles from the Dealership ,I purchased ,without inspecting in person .When the vehichle arrived at my residence I discovered that the windshield was destroyed.Not cracked or chipped,but totally scraped from bad wipers,and it was instantly apparent that it needed replacing ,as you can barely see through it. I feel they were being deceitful.