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09/29/2012
By: deborahpowel
Foundation Financial Group
Now that we are at the final stage I want to take time to thank you for all you have done to make this the most seamless personal business process I have been through to date. From the beginning of our working relationship, you have been completely organized, have responded to my questions in a timely manner, have provided all information I needed to give me the 'comfort' level I required to follow through with this refinancing process, and you have, at times, given me the distance I needed to think things through on my own and break ties with other firms I was considering working with before proceeding with you. (That was something ethically I felt necessary to do before proceeding with your firm as you well remember.)I have been very pleased with the way you have handled my refinancing. Thirteen days from the day I said I would go with you and your firm to the day I closed on my refinancing. I am very impressed that you remained focused on each date along the way. You kept me focused on returning each and every document required to you in a timely manner to keep the whole process on track. If this was a football game, I would say, 'You are a great coach!'I also appreciate your 'out of the box' thinking in that you suggested I speak with Jessica concerning my insurance. In doing so, as you know, I am changing auto insurance and saving another significant amount of money per year. Thank you for this as well.I wish you well with your 'Feeding the 750 Families' project (I hope I got the number correct). I wish you and your firm well and much success in doing such a gracious and needed project. Our country and economy is in such a state that people, people, are hungry and suffering on a daily basis. My church is also involved with a project like this (only on a much smaller scale). I will think of you and your company as we work on our project at church. I hope we both reach as many families in need as possible - there are so many out there!In the end, I feel like I am losing a friend.. Take care, Billy and sincerely...thank you so very much for everything! You are great! You are very skilled, are a very personable man, and do your job very well.
09/11/2012
By: ruthaa
Foundation Financial Group
I would like to take this opportunity to thank LATISHA for the exemplary manner in which she handled my loan. I was under a great deal of stress during the time I contacted your company. Latisha was a STAR. I did not have to worry for one minute because she kept me informed every step of the way. She handled every angle for me and went above and beyond what I would have ever expected. Further, (and to MY good fortune), Latisha and I became friends!The other companies I was dealing with (three) became extremely obnoxious when I told them I was settling with Foundation Financial Group. Their loss... Do something right in this world and 3 people hear about it; do something wrong and 3,000 hear. I will make sure everyone I know hears about the unprofessional manner of these companies and how I was treated. They were "right there" when I was inquiring about refinancing; they were highly unprofessional and one company (a MAJOR company in this area) was outright obnoxious when I said I was settling with FFG. As young as Latisha is, she displayed more professionalism and KINDNESS that the other three companies combined. Be glad she doesn't live in this area -- I would snatch her away to work with me!To tell the truth, I would have even gone higher on the loan - ONLY to deal with Latisha. She IS that good. I would hope that you would pass my comments on to her and COMMEND her for a job well done. She has gone above and beyond my highest expectations. She is definitely an asset to your company and she would be an asset to ANY company she where she might work in the future. I have no clue where you got her from, but I would like to have someone of her caliber working for me!I would hope that you will consider adding my comments to any - and I mean any - form of advertisement for FFG. I only ask that you keep my address and phone number confidential.I am extremely fortunate to have encountered FFG and especially Latisha Lezama.. I will HIGHLY recommend FFG to my friends and will most certainly tell them to contact Latisha if they expect GREAT satisfaction! ------ Ruth A.
09/13/2012
By: mrkennethb
Foundation Financial Group
My Husband and I were looking to refinance our FHA loan and really had no idea who to call. My husband tried to contact some people but they really were not helpful. Our original loan was with a big bank and we couldn't even get them to do the right thing. It was almost impossible to get someone who would return a phone call or who even knew what they were talking about.One day my husband was speaking with a co-worker who was also looking to refinance their home and they suggested that we contact Kevin Brady @ Foundation Financial Group. We figured at worst case, we will make a call and get no help. Boy were we pleasantly surprised. Not only did we get a call back from Kevin, but he actually called us back at the exact time he said he would. He spent so much time with us that he was the last one leaving the office that night just to make sure that all of our questions were answered.We will never forget the time that he took with us. He was very knowledgeable and helped us to understand a lot about the whole refinancing process. The thought of refinancing was kind of scary and we didn't know how much or how little was involved but Kevin really took the time to walk us through everything and get the process to run smoothly and quickly!It used to be that you would call someone and they would care enough to want to help you. That is not the case anymore. It is a rarity that you can walk into a store, bank, restaurant or even call up for customer service and the person on the other end is willing to do their job, let alone care about you as a person. Kevin not only does his job but also cares about the people that he is trying to help. It was an absolute pleasure to deal with Kevin and we will HIGHLY recommend him to anyone that we may know that is look to refinance or even go through the mortgage process for the first time. We didn't have the pleasure of knowing Kevin for our purchase, but boy do I wish we did!!Kevin's dedication to what he does is refreshing and I just wanted to let you know that you have a wonderful employee in him.
03/08/2014
By: Elena K.
All-State Company
Very sorry this dyson customer was upset there are two side of the story I talk to the customer on the phone he was using profane language that’s why I ended the phone call some people are vindictive I like dyson vacuum cleaner that why I am dyson service center I am warranty service center for many manufactures most vacuum store do not want to do warranty repair I am the only vacuum center that does dyson warranty repair in Jacksonville repairs and ordering parts take time I have been working in this business for 50 years I do good quality works at a fair price there was a dyson warranty service center in orange park who gave it up I ask why he told me he did not need the grief and the abuse from customer when my water cooler broke under warranty the center told me three weeks to just to look at I understand that repair takes time. I paid a man to build me a computer, I paid upfront and it took him five weeks to do it. I know repair takes time. Why did take him so long? Because he has a lot work and he is good at what he does and he takes time. The same goes for me: I take time in my repair work because I do good work at a fair price I work on thousands of thousands vacuum cleaners every year and have many happy customers. Some people are not happy or just bored to where they want to start fights. We do not fight with our customers. I forgive those whose trespass against me. We always tell our customers to have a bless day. I run a Christian business with Christian values. Michael Kelly VP of Allstate Vacuum Cleaner Company. Revised 3/1/14
10/14/2012
By: kristenanthony
Foundation Financial Group
Megan, our experience with you at Foundation Financial has been nothing but positive. Unlike a majority of lenders, you took the time to listen and understand our financial situation. We felt you gave us a recommendation that would benefit us because you understood our objectives and goals.At no time did we feel pressured or rushed into a decision. You always made the time to explain and discuss concerns that we had. I was skeptical, but you were right when saying that this process was going to be as stress free as possible. I loved that you always made yourself accessible and returned our call or emails in an extremely timely manner. Your professionalism and lovely personality are a rare commodity in today's business world. You are truly an asset to Foundation Financial.Tammy was also a pleasure to speak with. As a front person for Foundation Financial, it was evident from the very first conversation we had, that this was going to be a different experience than what we had been encountering with other lenders. We are very pleased that we pursued discussions with her and ended up with a extremely positive experience with you!We thank you for your hard work and dedication in helping us refinance our mortgage.
02/27/2013
By: sandradonz
Foundation Financial Group
I want to thank you Stacy for being a great mortgage specialist and helping us with all of the ins and outs of the application process. Your expertise and knowledge of the process was a big help and made it easy for us to put the application together and ready for submission.We also appreciate the extra mile you went to make sure we had all of the necessary documents well ahead of the time they were needed. There was no crisis management involved during any part of our application.The closing was an easy process with no delays or surprises. We will recommend you and your company to our friends who may be in the market to refinance their homes. Thank you again and we wish you well.
09/23/2012
By: lizaaron
Foundation Financial Group
Hi Jeff, Mike and I are very grateful that you made it so easy for us to get our 3% 10 year mortgage approved by Foundation Financial Group last month.You made the loan process so efficient and speedy. It was truly a joy working with such a pleasant person like you who gave us such outstanding service. You were always available to answer our questions and made the process very clear to us.You made the process easy to understand and you were always easy to reach. I felt you did everything possible to ensure that our loan was processed quickly and efficiently.Foundation Financial Group is very fortunate to have you on its staff because you were so easy to work with.
11/12/2012
By: frequentspagoer
Insurance World West
Great Insurance deals. They always find me the best prices. The owner is always cheerful and nice, but the girls that serve you never smile and seem dreary. Sometimes, come off as rude. They also, take their time answering the phone or put you on hold for an extensive time. I own my own business and would not let my front end serve in this manner, or I'd be out of business. I know some customers can be difficult and sometimes frustrated. But "you attract what you reflect". my thought, ...It's like stamps at the post office, must have, so will tolerate. I've been a customer for more than 10 years.
11/03/2012
By: robinbob
Foundation Financial Group
When we decided to refinance our home mortgage, we did not contemplate doing so with an organization and individual located in Florida. However, working with Zachary Cumming turned out even better than working with someone locally. Not only was he professional but also highly personable. The process to be followed was clearly laid out as were performance expectations for both parties, and he was invariably available to answer our questions either by telephone or by e-mail. All in all, working with Foundation Financial Group and, in particular, Zachary Cumming was a very pleasant and productive experience.
03/08/2013
By: joshuagabriel
Foundation Financial Group
I can't thank you enough. Working with you and Foundation Financial Group has been sooooo much easier than working with any other financial institution I have dealt with. Your "competitors" often had me questioning my own sanity and faith in the human race as a whole. You were a shining beacon of hope while navigating the turbulent waters of the financial ocean.The word "hero" gets overused so much today. Athletes, singers and reality stars aren't heroes, but you, you Mr. Gilchrist are my hero. You are the wind beneath my refinance wings.
Tips & Advices
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash.
Yes. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easy. Potential customers can often get free quotes online very quickly.
Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes to record: what happened before the accident, the date and time, traffic signs in the area and road conditions. Also get the other driver's name, address, license plate number, and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.

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