Best 30 Heavy Equipment in Jacksonville, FL with Reviews - YP.com
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09/17/2015
By: Jay M.
ASAP Towing and Storage
Yep. I needed help & called them. My motorcycle broke down 1.5 miles from home. Waited two minutes on hold for the operator. Waited an hour plus for the wrecker. Had to help load and unload the bike. Driver drove 10 MPH because even he wasn't sure about how well he had it secured. Total event took about 2.5 hours and cost 125 dollars. Did I say it was a mile and a half from home? About 30 minutes after it is home and i'm trying to decompress, my phone rings. A different driver wants to know where I am... Acts like I stood him up until I explain the job is already done. Yep, they have you over a barrel and are proud to let you know it!
10/21/2014
By: Richard V.
ASAP Towing and Storage
My wife and friend got into a wreck on friday. After getting there and getting the vehicle, my wife was not allowed to get anything out of the vehicle since the registration and the plate didnt match. I had just gotten disabled Vet plates. So my 3 year old son got to stand in pee pee filled pants for 2.5 hours while this driver talked to the owner. They were not allowed to get anything out of the vehicle. My friend is a 100% disabled Vet and she could not get her medication or any thing she needed for the night, so my family got to to Walmart and buy all new stuff. I got a correct registration on Monday and drove 4 hours to jacksonville and signed to release this vehicle. Ms Karen was awesome. the driver that was there saturday was also very nice. It is a shame that one bad apple can make the entire company look bad. I did get to talk to the owner on monday and he tried to explain that since they didnt know the entire story and he had been burned in the past with husband and wife disputes, which i can understand, but it does not explain why my son had to sit in wet pants and when they got to the towing company, they asked to use the bathroom and the dispatcher, another not nice employee, told my family the water was off and the bathroom didnt work....but monday it worked great....i was treated great , but friday my family was not.....the police officer even told my family they could get what they needed once they got the vehicle off the highway. Karma is a beast...it will bite you back...promise.....

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