STEER CLEAR! Something not right with this company. Husband and wife duo. He seems very knowledgable and easy to deal with. SHE is another story. Her lack of professionalism and inability to communicate in a timely manner is beyond comprehension. Having to inundate someone with text messages, emails and phone calls just to get a reply is absurd. She truly came up with every excuse in the book. My phone died, I was in the hospital, we were busy with family stuff, blah blah blah. In addition to that, I caught her in multiple lies, she made unathorized charges to my card, she repeatedly put my job off for one reason or another, she charged me for material and then wouldn't allow me to view it in person, she cancelled appointments, etc. etc. etc. I finally had enough and cancelled the entire job. Overall they seem very fly by night. They even have two different names listed for their company. They also go by North Florida Granite. Very shady in general. Just find a more established, professional and credible source for your marble and granite needs and don't get sucked in by their lower fabricaton price of $30psf. Just remember what your mom always told you, "you get what you pay for" and in this case, these folks are the epitome of that!
10/14/2016Jax Wholesale Kitchens and Baths
This is a front/fraudulent business. The company is Jax Wholesale Kitchens and Baths. It is owned/managed by Cary Grimm and it’s address is 3218 Peach Dr, Jacksonville, FL 32246, phone 904-595-7137.If he has stolent your money or failed to do your project, call Department of Business & Profesional Regulations at 904-723-5814. If they get 4 or more complaints, they will file criminal charges! I contracted with this company to do a bathroom remodel project. They required a 50% deposit ($3,125) to hold the schedule and to order the materials. They scheduled me for Sept 4th. Then the day before they moved it to the 14th due to other scheduling issues. Then the 14th they did not show up or call. When I tried to track them down all day, they finally got back to me and said again they schedule issues and would get back to me. After a week without a new schedule, and several attempts to get in touch, I became suspicious and rechecked the BBB website. Now there were 2 complaints of similar situations of taking the deposit and either doing nothing like mine or doing the demo work and never doing the renovations. I then asked the company to deliver all the materials as they should have them on hand as they were prepared to start my work. After multiple attempts to contact, they finally agreed but again missed the 2 scheduled appointments to drop off the materials. After the second appoint they finally returned my email saying t they said received the wrong cabinet. They gave me the option to wait another 2 weeks or to refund my money. I opted for the refund. They sent a note saying I would receive a check via certified mail within 10 days. Not surprising, it never arrived. They fail to return calls or emails and are never at the business location.
BUYER BEWARE - These people are not trust worthy. They took our money, performed substandard work, and installed a lower graded granite than that selected, broke the granite as it was being installed, damaged private property, and then left the job incomplete. We FULL PAID for the cabinets in January. They were unable to complete our project. We made every possible attempt to get them to honor the agreement but after SEVEN months the job remained incomplete. We ordered and paid again for the missing cabinet pieces that North Florida Granite was paid but refused to deliver, AND we paid another contractor to repair and install what was remaining on the job.So after paying top dollar: we have scratched cabinetry, the wrong, rough, cracked, and improperly installed granite. North Florida Granite are NOT professionals, NOT punctual, NOT responsive, and they aren't even cheap. Run away!
Renovations All changed our floor plan and took some extra room from a large linen closet, and added my dream master bathroom and closet. Both Mike and Michelle were really easy to work with, helping me with design and helped me stay with-in my budget by negotiating prices for the marble I absolutely love . I definitely would hire Mike and Michelle again , it was a fun project, you can tell they have a lot of experience. I had one other contractor come out and told me I needed another 20 grand , Hiring Mike and Michelle was a great choice, their employees , where very clean, and professional. as were they professional, affordable, ,and on time , Mike does absolutely beautiful work . I definitely recommend Renovations All. Thank you both for my dream bathroom and closet , and very pleasant to work with you both.Martha Greene