from the minute I called AAA till the time the driver showed up at my door was less than 30 minutes. the dispatcher, nick, and the driver, henry, was polite, courteous and professional. after reading all the reviews on here I find it hard to believe this is the same company. people who need a tow truck are usually in a bad mood anyways, so maybe that explains their bad attitude. but these guys were beyond courteous and professional. I would recommend this company to anyone in need of a tow company. but also keep in mind, sometimes tow companies do get busy. Jacksonville, after all, is the largest city in America, land wise. it takes a while to get around this city. so no company can be perfect in this particular business. but after dealing with them, I can positively say they are a professional, courteous company, from the beginning of the call, (dispatcher), all the way down the chain to the driver arriving in a prompt and timely fashion. great company to do business with. 5 stars all the way!!!!!
This is a great towing company that knows all the short cuts in getting you to and from your destination. They save the customer money by working with each client. They do it all from Towing, Roadside, Lockouts, fuel delivery, Tire Change.. You call, they do it all. The owner will do any and everything to make you happy. Hands Down a "Diamond In The Rought" if you use them.
Yesterday my husband and I broke down in Jacksonville, Florida. We of course had to be towed. We had the pleasure of meeting Fred, our driver. He was very professional, and at the same time, had a great personality. He took a lot of time not to damage poor old Betsy, and we sure appreciate him. He really did go above and beyond. Thanks again, Fred. Merry Christmas!