My 85 year Mom, did business with this company, nothing but problems. One employee tried to cheat her on cost (prorate issue). Their salesman told me we are not in the business to repair, we can repair it but in 6 months she'll have the same problem , we sell new units. Your Mom's unit is 10 years old. They replaced the compressor 3x, and adjusted the wiring. In April 2015 they worked on the wiring, as recent as May 8, 2015 their technician told my Mom the compressor was blown and it had to be replaced or put in a $5,000.00 new unit I have the compressor estimate! Now here's the kicker!!!! I called in another company, guess what the compressor is fine, just a bad wiring job that was causing the compressor to shut down. $250.00 later cold air is blowing and new wiring and harness. Send my Mom a refund for the balance of her maintenance agreement, which is over in October 2015 along with the cost of the repair today. $350.00. Today I filed a complaint with BBB. They have offered to refund half the cost of her prepaid maintenance agreement. But not the cost of the repair of the wiring they messed up. Let's add in once again my Mom is 85, a stroke victim and because she was so upset over all of this was at the Doctor today with elevated blood pressure. They have offered to refund $163.50 of her service plan,let's see if that happens. Please all the aggravation and the cost of today's repair plus the fact that I believe you take advantage of the elderly. Look for me to call channel 4 (Ken on your side). It's my personal opinion that they were trying to take advantage of my Mom. When I called them out on the fact that the compressor was fine I was told that I didn't give them time to repair. Their technician was there on 05/08/15 for hours and put in writing that the compressor needed to be replaced and I received a written estimate this morning for $2180.70 to replace the compressor
09/11/2015NorthPort Heating and Air Conditioning Service
I have only needed to use NorthPort twice in the past 3 years, due to their honest service. I had another company come out a few years ago and replace some part only to be told I needed to replace the same part again 6 months later. I can't even remember how I heard about NorthPort, but they came out, determined that part DID need to be replace (it's the part that breaks to save the entire system from breaking) and then fixed the ACTUAL problem. Luckily, I haven't needed them for 3 years...but unfortunately forgot about them because it was so long! Recently, my property manager called another company, who came out, charged $85 for the diagnosis and said it would be >$500 for the repair. My husband mentioned preventative maintenance, which made me remember Northport (I accidentally let the agreement lapse) and gave them a call. They found a plug in the line and the entire charge was $175...much better than the $600 the other company would have charged for a new motor! As for the complaint below, I can assure you that the company's response is exactly how they have treated me every time I've talked to them. Please give them your business...they really do deserve it!
My home had a horrible maze of inefficient, poorly constructed ductwork that had the downstairs cold and the upstairs red hot. My install with Paul and his expert experienced crew was the best install I have ever seen and I have had 3 different homes and seen it all when it comes to Air Conditioning install crews.This Snyder install team was the best, and fixed all my duct problems even though it took them extra time and effort and installed a new system that works GREAT. You want cool - I got cool now, thanks to Paul's conscientious dedication to quality and Snyder Air Conditioning. And how about the warranty?? How about 10 Years parts and labor !!Yes - you read that right - TEN Years !! TEN !!!These crews do not have an easy job, hot attics, humid weather and cramped conditions but they are ALL very nice and when they left I really missed them. They all get along with each other, they are very respectful of your home, are extremely friendly, very responsible and do real quality work - come on, what more could you ever want ??Hire Snyder and be done with air conditioning problems. Be Cool !