We haven't been to a dog salon for many years and were nervous at first. But after learning how experienced they are at the Spotted Dog we decided to try it. It was Bootsie's, our 11 year old's, first time too. They only do a limited number of dogs per day, and they take very good care. All the tables where they trim, etc the dogs are behind the counter in the front room for all to see. My wife thought we would have to stay the whole time, but after trimming her nails, cleaning her ears and starting to brush her, Bootsie was so relax - and the staff was so calm and patient we knew she was in good hands. A couple of hours later they called us to pick her up. Some of the other customers even commented how nice our dog was as they saw her getting trimmed up, and how beautiful she looked. My wife and I couldn't agree more, and we already scheduled our next appt. We are very long time dog owners and you know you get that sense when someone loves dogs - they do. I highly recommend his dog/pet spa.