07/26/2015C & L Automotive & Towing Inc.
Good old-fashioned, honest, reliable service from FOR C&L in Jacksonville, FL has revived my faith in businesses and humanity!On a 3-day trip with my child and dog, I had encountered a major roadside ripoff an hour outside of Tallahasee in which a mechanic took 5 hours to change a belt that had broken, charged $391 for the work, and then tried to convince me that my car needed a new engine. For a used engine, he quoted “$2,000” ….pause, pause, pause….”plus labor.” Instead, my husband drove 100 miles to pick up my child and me, and we had the car towed by C&L Automotive & Truck Accessories (4990 Philips Hwy, Jacksonville, FL), which a coworker had said was reliable. C&L sent a tow truck 110 miles from Jacksonville to pick up the car, discovered, and quickly fixed the problem. Yes, some damage had been done in the short drive after I noticed the problem, but repairs cost less than half of what the roadside person suggested. C&L kept me informed all during the repairs, and also asked me to bring the car back for a final road check before leaving for the drive home.During our first conversation, the owner had said the charge on the road didn’t sound right. When I picked up the car, he mentioned it again, grabbed a book of what rates mechanics should charge, looked up the belt, and said the charge should have been “$149, or maximum $199, for an emergency roadside repair.” Positive sign that he cares enough for other companies not to scam a customer. The expertise and professionalism from everyone at C&L is much-appreciated! If they give that kind of care to a complete stranger who may never be in that area again, I can only imagine that they would show just as much – or more – professionalism to someone who lives nearby and would be a potential customer. Kudos to a great place!I would give 10 stars if they were available.
10/24/2014Coggin Toyota At The Avenues in Jacksonville
The condenser fan motor on my 2005 Camry quit working after 240,000 miles. Kim was my service adviser and she made everything as simple an inexpensive as possible for me. Her initial estimate was a little high. I told her I had already called for a quote on the part and the labor to install it, but of course the taxes and shop fees, etc, somehow caused her estimate to exceed my own. She said there wasn't anything she could do about taxes and shop fees, but when I told her I had bought 4 cars from Coggin Toyota and had been coming to them for service for 12 years, she reconfigured the labor and managed to come in below my own initial estimate. She also gave me a loaner car, which because I need my car for work, made this fix seamless and easy for me. I appreciate the friendly service and her efforts to make this as easy and painless as possible for me. I would also like to take this opportunity to comment on the honesty and integrity of the Coggin service team in general. There have been times over the years, when I had a concern, and even times when I told them that a 3rd party had said I needed expensive repairs, and instead of taking advantage of me, they told me there was nothing wrong with my car and didn't charge me a dime. They seem to understand that keeping customers over the long term makes them more money than making a few extra bucks in the short term at the consumers expense.
This place is unlike any dealership I have ever been to. Very down to Earth and knowledgeable about all the cars. There is absolutely no pressure when you are looking at the cars. Such a nice experience from others I've had with numerous dealerships. Not only does the owner, Michal, not pressure you, he services all of his cars to a very high standard. My car (BMW 745) had new brakes front and back, new tires, new floor mats, new oil, and then the alternator was acting funny the day after I bought the car so he replaced it with a brand new alternator because he said "that's the right thing to do." That is unheard of when it comes to buying used cars from any dealership pretty much. Anyway, I ended going in to get my wife a car and we both left with one because I trusted this guy to know he was giving me honest advice and wasn't trying to pressure a sale. We've pretty much decided to only buy our cars from United Imports from here on out. No point in going anywhere else. Thanks again Michal!- Joe Carlucci
I heard a few bad and a few good things about CarMax but I can tell you after car shopping at other dealerships I had the best experience. I came in, sat with a great guy, we talked everything thru, he entered my info & was able to tell me right away what I was approved for. There isn't a back & forth, no haggling, he never left to "get a managers approval". There were no secrets, everything was right there on the table. Right on the showroom floor I saw my car, a bright red 2013 Chev Impala. Perfectly clean, low miles & minor things wrong. I was so comfortable with everything I didn't realize until I was leaving that I didn't even test drive it!! That's just how they made me feel when I was dealing with them, I felt like I could trust them. After the HORRIBLE experience I had at other dealerships I will always come back here in the future. Please keep up the great work & thank you so much!! I'm loving my new baby!
The review regarding multiple contracts was from a customer who did not understand the way finance charges are calculated. we set the customer up to pay two installments towards the downpayment. When he had paid the second installment we reissued a new contract showing all of his money being applied as a downpayment instead of installments. this lowered his total finance charges by a couple of hundred dollars, but increased the imputed APR by a couple of tenths of a percent. When the customer complained we tried to explain it to him, but he could not understand. We offered to allow him to pay from the original contract, but he refused to because it cost more. We tried to help him to understand and even spoke to his father, who understood we had helped him, but could not get him to let go of the issue. As the saying goes, "No good deed goes unpunished."
Alex did an excellent job! He went up and above any expectations that I had. His sense of professioanlism and work ethic were demonstrated with extreme clarity and he clearly makes his customers the main focus. Alex's business acumen and product knowledge made my decision to purchase easy. Alex showed collaboration, team work, and was invovled with all aspects of the dealership to ensure my experience went well. I walked in to Keith Pierson Toyota at 10:30 AM and my dream truck was not on the lot, but through perseverance, Alex was able to locate, pick up, and deliver my truck to me by 7:30 PM, detailed and ready to go. I will recommend Alex and Keith Pierson Toyota to all of my family and friends when it comes to their search for a new vehicle.