11/04/2015
By: Rtrobert@unf.edu R.
Enterprise Rent-A-Car
Our employer recently switched its contract from Avis to Enterprise. Based on the first experience I wish we had stayed with Avis. The policy of "we will pick you up" adds a lot of extra time to your travel time waiting to be picked up or being dropped off. With Avis I could park my car in their fenced compound and drive off with the car without having to wait. Also, the car was not cleaned properly for this trip. We found a Doritos bag underneath the seat and a plastic cup. The front windshield was so dirty on the inside that when driving at night and oncoming headlights it was difficult to see. About 1 hour into the trip the "Maintenance Required" light came on and stayed on-- not sure what the problem was since we could not find a car manual anywhere in the vehicle. Luckily we made it back without any problem. I think Enterprise has a ways to go to match the service we received from Avis.
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01/01/2016
By: Brenda B.
Enterprise Rent-A-Car
If ever I try to rent a car I would want to deal with the Best Manager by far Darius Smith at Southside location at Nolan, Mr. Smith goes beyond his job duties. A pleasure to meet a person that exceed my expectations. When ever I have had my car in for service I would always have to rent a car for whatever reason beyond the service dept. control. Mr. Smith has attended to my personal need. He shows knowlegeable and personal touch in how your needs are met. Would recommend him to my family and friends who come to visit on occasion. Knowing he will take personal care of your needs.
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05/12/2015
By: Pamelia S.
National Car Rental
If your not an Emerald Club member, go onto their website and become one, it's free. Love that I can just get in my car and go, no lines to wait in, no paperwork to fill out. Saves you so much time. YOU choose your own car. I have used other rental agencies that have been a few dollars cheaper and I will never make that mistake again. The customer service from National is far superior to the others, their cars are cleaner, newer and just overall a better "Car Rental Experience". I have always been very pleased with the overall service of this company.
04/16/2017
By: Diane A.
Alamo Rent A Car
Alamo at JIA was amazing. Fast & friendly customer service. When I got to the garage, the greeter "Elisa" was so nice. She helped us locate our car, loaded up our luggage & even told us about a great place to get our lunch! She is what Customer service is all about. Upon returning Robin was very courteous and asked how our customer service experience was and thanked us for choosing Alamo! I will definitely rent with Alamo in Jacksonville again!
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11/30/2016
By: Mark C.
Enterprise Rent-A-Car
I have other Enterprise RENT A CARS closer to me but I will only go to this location as their service and communication is outstanding. They were very responsive and professional. This location does their job with a passion. This location mirrors what your media advertisement portrays - Truly caring about customer needs. Your new manager is outstanding! When the opportunity arises consider putting him in for a promotion!
11/25/2014
By: lconcepcion
Alamo Rent A Car
Alamo is a great rental car company. This location had the self-checkout machine out but the staff attended me promptly and I was on my way out. The vehicle was not at the spot they told me and I had to look around for a little bit. Only because of these two small issues I don't give a 5 star. The car was great, clean, comfortable, and well priced. I always rent Alamo.
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08/11/2016
By: Angela H.
Enterprise Rent-A-Car
Great and friendly staff who went out of their way for me to be able to rent a car so I could make my regional convention in Kissimmee FL. Every time I need to rent a car, it will be with Enterprise, and no other car rental company. Each time I have had excellent service, so why go anywhere else? Not I.
01/30/2017
By: Kelly C.
Enterprise Rent-A-Car
I had a rush , car in the shop unexpectedly so I had to call for a car pick up in 30 minute time frame . They were helpful and accommodating . They didn't have the size I was requesting but they had a few options for me to choose from.
11/30/2016
By: Jamie D.
Enterprise Rent-A-Car
Never, ever have I had a bad experience at enterprise. The good folks at the cassat avenue branch are so wonderful to work with! Very professional and personable. I always leave there happy and well taken care of!!
03/27/2015
By: Hal A.
Enterprise Rent-A-Car
great service, this office really go the extra miles in providing the highest customer services. I was very impressed with my last visit at this location and I hope they continue with the great services.

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