The Chrome Shop in Jackson, MS with Reviews -
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By: Brad T.
Herrin-Gear Toyota
Listen to the other two people, Joyce & Ed that posted on here! This place is HORRIBLE! Don't waste your money here; customer service is horrible, they are unprofessional & will ruin your credit! Go to HerrinGear Lexus, instead, where you will be treated with kindness and where they go above and beyond to make sure your buying experience is stress free and you are happy! HerrinGear Toyota will only stress you out, rob you of your money, take weeks or MORE to finalize a deal & treat you like dirt! Our situation has been so bad that we are contemplating hiring a lawyer for the things that the manager has done to us! Stay clear of this place.
By: Joyce E.
Herrin-Gear Toyota
We recently purchased a preowned vehicle from Herrin-Gear. It was one of the worst experiences ever. The sales people and the managers, including the general manager were extremely rude and unprofessional. I wouldn't recommend this place to anyone
By: Ed H.
Herrin-Gear Toyota
*Update* On top of everything below I found out at the gas station and later at another body shop that they broke the vent pipe to my Tundra from the gas tank it caused gas to pour out from underneath my truck when filling up at the gas station. The vent pipe only comes attached to a new gas tank so now I have to replace my whole gas tank.I was there today along with the Jackson Police Department because while they had my truck someone stole the tonneau cover off of it, even though the service manager, Tony, does not want to admit it ever being on there. I purchased the truck new from Herrin-Gear and had them put the cover on the truck before I even picked it up so it had one. He of course stated to my wife "How do I know you didn't take it off before sending your truck up here.", basically calling her a liar and a thief, great customer service. And happily pointed to his sign several times that states "Not responsible for items left in the vehicle." I think your company is taking that way too far in including items that are on and attached to the vehicle. Now that is my complaint Tony needs better customer service and your company should admit responsibility when things come up missing under their care. My response is simple enough, had Tony been polite, understanding, and/or apologetic I would of simply been upset paid my bill and probably never come to you again. If he had gone a step further and deducted the cost of the cover from our bill I would of not only continued buying my cars here and servicing them here but I would recommend you. But he decided to go the direction of accusing my wife of trying to pull one over on him which is ridiculous. So following the police officers advice we went to the civil court to file a suit, which in my eyes would normally be ridiculous over such a little amount but the fact of the matter is it is more about over how we were treated as customers who had been robbed. And Mr. Herrin if you are reading this I would like you to know that the only other person in the whole place where you file civil law suits stopped us because she over heard us talking about Herrin-Gear Toyota's Service and said she was there filing a suit against you also. The only other person, I think you should re look at your company and how you handle things because that can not be a coincidence. Also if you read this I would of preferred not to file suite in fact I called you before hand to leave a message because I know you can't always control how your employees handle things. But I don't plan on letting this go without so much of an apology for how we were treated either.
Tips & Advices
Depending on the part and its overall quality, a good amount of money can be saved by purchasing aftermarket parts versus OEM parts. But aftermarket parts that are low in price might also be lower in quality and could do more harm than good to your car, or they may need to be replaced more frequently than a more expensive counterpart. This could lead to saving some money in the short term, but spending more than anticipated in the long term.
The type of tires being purchased is the most significant determinant of their price. SUV tires are more costly than average car tires. And high-performance tires are more costly than economy grade tires. On average, standard tires for an average-sized vehicle are around $100 per tire. Standard tires for an SUV are around $150 and pick-up truck tires are about $200 on average. Some dealers offer discounts if purchasing more than one tire.
Car inspections typically take about an hour. However the wait time can be longer depending on how busy the shop is. Call ahead for an appointment to avoid long wait times.
Depending on the manufacturer, certain aftermarket parts can be just as reliable as Original Equipment Manufacturer (OEM) parts. But one item within a vehicle, like oil filters for instance, could have multiple manufacturers and there could be inconsistencies in quality among them.
Costs of replacing a windshield can vary greatly depending on a variety of factors:
  • Vehicle make and model
  • How much of the cost insurance will cover
  • Whether the windshield installers come to your location or you bring the vehicle to them
  • Standard service costs of the windshield installers
Generally, newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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